Ict Support Specialist

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Institute of Teaching

**Salary**: $90,784 - $103,004

Occupation: IT and Telecommunications

Reference: VG/1823469

The Victorian Institute of Teaching (VIT) is an independent statutory authority, whose primary function is to regulate members of the teaching profession.

**About us**

The VIT’s vision is to ensure that Victorian learners have the best teachers. All our work focusses on raising the quality of teaching, and providing for the safety and wellbeing of children and young people.

We are committed to building an inclusive workforce where the full potential of all employees is reached and our differences are embraced. The VIT supports and enables employees to work safely in a discrimination-free environment and enjoy equal opportunities.

By joining the team at VIT, you will work within a friendly, high-performance culture with a focus on people and their development.

Benefits include
- flexible working arrangements
- consultative leadership team who cares about staff, and actively supports career and professional development
- positive and active social culture
- access to a wide variety of leave options and salary packaging arrangements
- strong commitment to equity, including through a comprehensive Gender Equity Action plan
- mental health and wellbeing initiatives
- Employee Assistance Program (EAP)
- ’A grade’ office building with 4.5-star energy rating and modern end-of-trip facilities - only minutes from Southern Cross station.

Be part of a workforce who share VIT’s vision and are committed to contributing to the safety and wellbeing of children and young people.

**Salary range: $90,784-$103,004 per annum plus statutory super**

Are you a motivated self-starter who wants to use your IT expertise to implement organisation-wide change? Do you have a passion for providing proactive and effective customer service in a dynamic environment?

If you fit this profile, then you could join the dynamic Business Systems team at the Victorian Institute of Teaching with an exciting and challenging mandate for change. The ICT Support Specialist role offers an outstanding career opportunity for a professional who is passionate about using their expertise to support VIT in its regulation of Victorian teachers.

**About the role**

The purpose of the role is to provide efficient and effective high-level technical support to the Business Systems team and VIT as a whole. This will include implementing change plans related to ICT projects across the organisation, and supporting the development and ongoing monitoring of initiatives to strengthen VIT's information security posture.

The ICT Support Specialist will also provide desktop and technology-related customer support services to VIT staff and help to implement VIT's asset lifecycle management.
- Due to operational requirements the successful incumbent will be required to work in our CBD office at least 4 days per week and 1 day can be from home._

**About you**

As an experienced ICT support technician, you will have a strong background in computer science and network security/cybersecurity.

You will have experience in providing desktop and operational support in a Microsoft and/or Salesforce environment, and in IT asset lifecycle management.

You will have strong technical knowledge with a highly organised approach and a proven track record in working collaboratively.
- Excellent customer service in a continuous improvement model.
- Leadership in change initiatives.
- Outcomes thinking with work linked to strategic objectives.
- Flexibility and adaptability to changing business priorities.

Please see attached position description for more information.

**How to apply**
- Technical expertise: Strong background in computer science and experience in network security/cybersecurity.
- Customer focus: Experience in providing desktop and operational support in a Microsoft and/or Salesforce environment.
- IT asset management: Experience in managing IT equipment throughout its lifecycle.
- Lead and navigate change: Coordinates change initiatives, providing clear guidance through coaching and supporting others in adopting change.

**Applications Close: 11:59pm 8 October 2024**

**Recruitment and selection process**

Our recruitment and selection process is based on the public sector employment principles and will include the following overarching principles
- our decisions will be based on merit - we will assess each applicant's skills, knowledge, attributes and qualifications objectively against the key selection criteria
- we will be fair, reasonable and equitable - we will provide equal employment opportunities
- we will be objective
- we will comply with our privacy obligations during the recruitment and selection process.

During the recruitment and selection process, shortlisted applicants may be asked to submit to various assessment tools and pre-employment screenings. This