Customer Experience Team Member

7 days ago

Port Of Brisbane, Australia Hyne Timber Full time

Port of Brisbane - Full-Time, Permanent - Monday to Friday
- Friendly working environment - use you customer centric approach
- On site - Hours between 7:00am - 5:00pm

**About us**

***
Hyne Timber is a leading Australian producer of sustainable timber products. Our products are the basic building blocks for the construction of quality, sustainable homes and buildings.

We are a 140-year-old family-owned business with an innovative spirit, progressive culture and plenty of opportunity. With multiple locations along the Australian east coast and New Zealand, the Hyne Group’s 800 employees, deliver an exceptional quality service that provides customer focused solutions in a sustainable manner.

**Your Next Role**

Reporting to the Customer Experinece Manager you will manage customer communications with regards to all facets of order maintenance and general customer enquiries. Your role will also support the Customer Experinece Manager’s interactions with our customers in delivering professional customer service.
- All our people go home in the same condition they came to work; safety before production.
- Build and maintain relationships with key stakeholders.
- Provide a dedicated customer base with all communications on all aspects of order management.
- Proactively communicate and update customers to ensure their needs are met on time every time.
- Proactively manage order intake, cross selling / upselling / outreach selling and follow up for expected orders, in conjunction with Customer Managers.

**About you**
- Proven experience within customer service and administration.
- Highly developed communication and interpersonal skills and the ability to establish collaborative business partnerships.
- Demonstrated ability to plan and organise daily / weekly work load and develop schedules and timetables with clear, specific milestones and deadlines.
- Experience in lean manufacturing would be advantageous.

**Why Hyne Timber?**
As a Hyne Timber team member you will enjoy benefits such as:

- We are proud to support our team members with: Life Leave offering the flexibility of purchasing extra recreation leave, Paid Parental Leave including 26 weeks’ of full pay for the primary carer and 10 days of Paid Family & Domestic Violence Leave each year.
- Remote access - Hyne team members are provided laptops and smart phones to assist in improving flexibility and connection regardless of where you are.
- Wellbeing programs - employee assistance program to support you and your immediate family with counselling and support as needed.
- Annual salary reviews - peer and market reviewed salaries to support fairness.
- Private Health Cover discounts - discounted fees & waiting periods waived.

**Questions**:If you would like to discuss the position further feel free to contact us on 0491 224 075.

  • Customer Experience Coordinator

    2 weeks ago

    Port of Brisbane, Australia Hyne Timber Full time

    Port of Brisbane - Full-Time, Permanent - Monday to Friday - On site - Hours between 7:00am - 5:00pm - Work with a dedicated team committed to proactive communication **About us** Hyne Group is a collective of industry-leading businesses operating across Australia and New Zealand, with a history spanning over 140 years. From its beginnings as a sawmill on...

  • Customer Experience Coordinator

    2 weeks ago

    Port of Brisbane, Australia Hyne Timber Full time

    CALL CENTRE & CUSTOMER SERVICE CALL CENTRE - INBOUND PORT OF BRISBANE PERMANENT / FULL TIME 4/2/2025 Port of Brisbane - Full-Time, Permanent - Monday to Friday On site - Hours between 7:00am - 5:00pm Work with a dedicated team committed to proactive communication ABOUT US Hyne Group is a collective of industry-leading businesses operating across Australia...

  • Customer Service Team Member

    5 days ago

    Port Melbourne, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Member

    1 week ago

    Port Melbourne, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Despatch Team Member

    2 days ago

    Port Of Brisbane, Australia PrixCar Services Full time

    **Job No**: **C241734** *** **Location**: **Port of Brisbane** *** ***: rixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 30 years we have grown to offer a wide range of specialised services, with more than 25 depots across...

  • Store Team Member

    2 weeks ago

    City of Armadale, Australia beBeeCustomerService Full time $35,000 - $40,000

    About us: We are a retail organization seeking dedicated team members to enhance our shopping experience.Role DescriptionAs a valued member of our store team, you will play a pivotal role in delivering exceptional customer service. Your responsibilities will include:Greeting and thanking customers for their businessMaintaining store policies and procedures...

  • Build Team Member

    3 days ago

    Port Of Brisbane, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers. Due to recent growth, we are seeking...

  • Customer Service Team Member

    4 weeks ago

    Port Macquarie, New South Wales, Australia JB Hi-Fi Full time

    Join or sign in to find your next jobJoin to apply for the Customer Service Team Member role at JB Hi-Fi1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Team Member role at JB Hi-FiGet AI-powered advice on this job and more exclusive features.Company DescriptionAt The Good Guys, we're here to help families live better for...

  • Customer Service Team Member

    4 weeks ago

    Port Macquarie, New South Wales, Australia JB Hi-Fi Full time

    Join or sign in to find your next jobJoin to apply for the Customer Service Team Member role at JB Hi-Fi1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Team Member role at JB Hi-FiGet AI-powered advice on this job and more exclusive features.Company DescriptionAt The Good Guys, we're here to help families live better for...

  • Customer Service Team Member

    2 weeks ago

    Port Macquarie, New South Wales, Australia The Good Guys Full time

    Company DescriptionAt The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and...