V- Saes Team Leader

Start your mission volunteer experience with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.
- Key tasks
- Key Activities and expectations of role
- Start of shift
- Ensure SAES Team Members have signed in before commencing tasks
- Ensure SAES Team Members are wearing protective clothing (ie aprons and non-slip, closed-toe shoes) and equipment (ie gloves) when engaged in catering activities
- Ensure SAES Team Members are wearing branded clothing (where available)
- SAES Site Team Leader must wear branded clothing and/or vest identified for team leaders
- Induct new Team Members and brief the whole team of their shift’s tasks, goals and other relevant information
- Pre service preparation
- Oversee SAES Team Members in the set up of the catering site to ensure it is suitably stocked and clean ready for service
- Ensure SAES Team Members keep the work area and surroundings are clean and hygienic, and that dishes are cleaned from previous meal service (if required) and rubbish is cleared
- Ensure gas bottles are sufficiently filled or delegate Team Member to refill as required
- Provide quality customer service
- Ensure the Catering Team delivers a courteous, friendly and caring environment and display professionalism and integrity at all times
- Listen carefully, and acknowledge and refer concerns, issues or queries to Senior Team Leader ASAP
- Liaise with agency and TSA personnel and provide daily reports to Senior Team Leader or State Coordinator or Designated Operational Support Team Member
- Respond to media enquiries. Remind Team Members they are not permitted to engage with media without prior permission from Site Team Leader or State Coordinator.
- Respond to donors and ensure donations are kept secure until donations can be processed. Remind Team Members they are not permitted to accept donations.
- Maintain a safe and healthy environment
- Immediately report any health and safety concerns, notifiable incidents and near misses, to Senior Team Leader and ensure any hazards are controlled until rectified
- Ensure Team Members have the correct personal protective equipment and appropriate fit-for-purpose implements to carry out tasks
- Ensure Team Members operate within confined spaces in a considered, planned and calm manner
- Ensure your and the team’s personnel safety
- Ensure Team Members keep food service areas clean and hygienic
- Ensure hazard, incident and accident form is completed by the end of shift
- End of shift
- Ensure all provided branded or protective clothing and equipment is returned by Team Members
- Ensure Team Members have signed out attendance and noted time of departure from site
- Qualifications and experience requirements for the Role
- Completion of SAES Team Member training and general TSA induction modules before commencing in the role
- Experience in leading and directing teams
- Experience in customer and food service preferred
- Mandatory requirements of the Role
- 2 referees if not previously engaged in SAES
- Current Criminal History Check
- Must be 18 years or over
- Good understanding of English language
- Ability to stand for extended periods
- Ability to climb ramps & stairs (to enter catering truck)
- Must attend pre-shift briefing and induction
- Time Commitment
- 4 hour shifts (max 3 shifts consecutively as agreed with Senior Team Leader)
- Cultural Competency
- We value people of all cultures, languages, capacities, sexual orientations, gender identities, gender expressions and intersex status.
- Understands the concepts and principles of diversity and inclusion and how they impact on current day approaches and practices
- Demonstrates commitment to culturally appropriate and inclusive practice
- Understands specific issues faced by culturally diverse clients particularly in the areas of Aboriginal and Torres Strait Islander, LBGTQI, CALD, neuro-diversity and multi faith
- Applies culturally appropriate approaches and skills when engaging with culturally diverse clients particularly in the areas of Aboriginal and Torres Strait Islander, LBGTQI, CALD, neuro-diversity and multi faith
- Works effectively with an interpreter as required, in line with organizational guidelines
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvat