Technology Supervisor

7 days ago

Ipswich, Australia Queensland Government Full time

**Follow defined service quality standards to ensure high quality customer service to QCS users and prisoners
Provide high level ICT technical expertise, support and administration across End User Computing by maintaining the operational environments that supports the business
Provide support and assistance to the team in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined service levels
Effectively supervise and manage ICT suppliers by adhering to policies and procedures and seeking collaborative opportunities to improve service provision
Effectively supervise/mentor a technical team by adhering to unit and organisational goals, and procedures.
Represent QCS in communications with senior stakeholders across QCS as required and provide an escalation point to resolve and provide solutions on the more difficult customer and prisoner technology issues
Assist management in the decision-making process by preparing technical reports, specifications and trend analysis within the unit
Contribute to quality certification and assurance processes, and ensure adherence to required QCS ICT change management practices
Manage ICT assets, including prisoner tablets, by ensuring relevant information is recorded accurately and inventory remains current.
Undertake administrative duties as directed by the Business & Technology Manager as required.

Applications to remain current for 12 months.

Job Ad Reference: QLD/609954/24

Closing Date: Monday, 6th January 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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