Claims Investigator

**About Woolworths Group**

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.
- **Permanent vacancy due to an internal move**:

- **Highly suited to someone with a finance, commercial or operations background**:

- **Based in Norwest with hybrid working arrangements
**Purpose of this role
To ensure all Woolworths retail businesses and vendors are being paid correctly. This role will investigate and help resolve all claims and discrepancies arising from a supplier providing products to DC’s and/or stores.

**About this role
As a Claims Investigator, you will be at the forefront of uncovering the truth and protecting our businesses and vendors interests. You will liaise with a range of teams across areas like Finance, Buying, Trade Relations, Supply Chain, Store Operations, Buying Support, IT, etc.

You will be involved in:

- Timely investigation of supplier claims, with recommendations supported by documented evidence.
- Provide Reporting on Claims to the Claims Manager
- Provide Master Data and Promotional support and coaching to the Business Units &/ Commercial teams to prevent future claims and discrepancies.
- Provide insight on Merchandise systems and processes that interact to cause the claims to the Buying Team
- Understand how Merchandise Systems interact with other systems (e.g. Logistics, stores)
- Understand the End to End process for rebates and payments
- Be able to extract and interpret raw data from corporate systems for interrogation and investigation
- Provide guidance to the commercial team/suppliers to mitigate ongoing issues

**About You
In Finance we have an overarching capability framework that brings to life 5 key capabilities that shape who we are, what we do and how we work together, these are; value co-creator, inspiring leader, trusted advisor, agile learner and insights generator. We are looking forward to hearing how you may have demonstrated these capabilities whilst also thinking about your relevant experience.
- Background in FMCG / Retail preferred
- Experience having worked in commercial environments
- Understanding of invoicing/rebate systems will be highly beneficial
- Strong engagement, facilitation and communication skills
- Proven stakeholder management skills
- Ability to deal with empathy
- Ability to participate in a team environment
- Have an excellent eye for detail and accuracy
- Biased toward factual analysis to support decision-making and recommendations
- Demonstrated ability to stay focused and target and goal-oriented

**What is in it for you
- You will be joining corporate Australia’s largest onsite finance team of over 800 team members. This scale brings complexity, challenges and opportunities for an extremely rewarding career
- Having a career with us means you are joining Australia’s largest retail group which is also at the forefront of innovation and modern ways of working. We are recognised as a WGEA Employer of Choice for Gender Equality, Work180 Endorsed Employer for all women along with Australian Workplace Equality Index for LGBTQ workplace inclusion
- Flexibility is valued and supported across Woolworths Group and covers flexible work hours and locations (including working from overseas for up to 8 weeks per year), flexible career opportunities, and flexible leave options
- Career development sessions, internal networking events and mentorship/leadership programs to grow your career
- Team member discounts across all Woolworths Group and partner businesses, access to discounts in novated leases, share purchase plans, lifestyle and other attraction discounts
- Access to a digital platform that offers personalised programs for working parents, carers and people leaders through our partner in Gender Equality and Parental Leave support
- 4 weeks paid parental leave for all secondary carer’s. Both Primary and Secondary Carers who are employed in full or part time roles, are eligible to access Parental Leave entitlements from their first day of employment

LI-Hybrid

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender