Ward Clerk

Job Requisition ID: 5032
- Legal Entity: Monash Health
- Location: Clayton, VIC, AU, 3168
- Employment Type: Part Time
- Posting Date: 8 Jul 2025

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**About Us - Ward 7B**

The Victorian Heart Hospital is Australia’s first hospital, dedicated to providing care for all acute, complex tertiary, and quaternary cardiac patients during their entire inpatient stay. Ward 7B is a Cardiac Inpatient Unit that features a unique patient centred model of care and provides specialist nursing care for Cardiology, Cardiothoracic and Heart Failure patients.

**About the Opportunity**

We are seeking a ward clerk who has strong communication skills with a focus on customer service. They will need to enjoy working within a team environment and at times manage tight time frames specifically related to admissions and discharges. A sound knowledge of computer/IT skill and sound knowledge of medical terminology.

This is a Part Time ongoing position working 12 hours per week (24hrs fn) based at the Victorian Heart Hospital.

**Key Responsibilities**:

- Create an excellent first impression of Monash Health by greeting and directing patients and visitors in a pleasant and professional manner
- Screen and prioritise telephone calls and enquiries for the Unit/Ward
- Relay messages in an efficient and effective manner, including enquiries regarding patient condition to the appropriate clinician
- Organise patient admission processes
- Ensuring current patient information is entered and maintained on the patient management system including patient status and movement
- Receive, prioritise and sort all inpatient correspondence
- Perform clerical duties including word processing, photocopying, faxing, general filing and shredding of confidential material
- Provide efficient and timely typing and formatting of documents which may include letters, patient assessment or discharge documents, memorandums as approved by the Manager
- Order and maintain medical record forms, patient identification labels, stationery, equipment and ward stores as require

**About You**

To thrive in this role and be an integral part of the team, you will need to be pro-active and enjoy a fast paced environment. A confident communicator with strong analytical and problem-solving ability, you know how to prioritize your workload and always exhibit our iCare Values: Integrity, Compassion, Accountability, Respect and Excellence.

You are a genuinely passionate and caring person who is highly committed to delivering exceptional patient care. As a clear communicator you can build rapport easily with others and work well within a team. You are a proactive, experienced healthcare administrator who can work effectively in an autonomous role, and prioritising workloads comes naturally to you.

**You will also have**:

- Administrative experience
- Friendly and helpful customer service and communication skills
- Proven organisational skills and can work autonomously
- Demonstrable ability to manage a range of administration responsibilities across a number of areas
- A quality focus whilst ensuring work is completed within the required timeframes
- Standards in thoroughness, accuracy and speed

**Benefits of working at Monash health**:

- Salary packaging
- On-site fitness centre
- On-site subsidised car parking
- Monthly ADO’s (full time only)
- Access to private health insurance, salary packaging and industry banking at competitive rates.

For a confidential discussion and to explore the opportunity further,**please call Michael Romero - Nurse Unit Manager on (03) 9594 3260.

**Position Description can be**found here**

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

**How to Apply**

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

**Applications close July 15th, 2025.