Client Engagement Executive- Join Our Purpose Driven Team

**Who We Are**

We lever technology to help purpose-driven organisations maximise the positive impact they have on society.

We have a group of businesses that provide branding, digital strategy, crafted websites, tailored CRMs, integration and custom development for commercial and not for profit organisations. These businesses include Heartburst (charity focus), Day3 Solutions (commercial focus) and Generous (donation platform SAAS solution).

We are passionate about leveraging technology to make a real difference. Specialising in web development and CRM solutions, we empower charities, not-for-profit and commercial organisations to amplify their impact. We are an award winning web design and development agency with expertise in the Not For Profit sector. Our team is a blend of creative thinkers, tech innovators, and heartfelt visionaries dedicated to helping those who help others. If you're looking to contribute to meaningful projects and work with a purpose-driven team, you've found your next opportunity

**The Role**

As a **Client Engagement Executive**, you will play a pivotal role in driving the success of our clients by fostering strong, trusted relationships and aligning their needs with our products and services. This is not just a sales role—it’s about being a strategic partner to our clients, helping them maximise their impact by leveraging our expertise in branding, web development, CRM solutions, and digital strategy.

You will manage relationships with existing clients, ensuring their ongoing growth and satisfaction through regular check-ins and proactive outreach. You’ll also handle initial inquiries from new leads, understanding their needs and connecting them to the best solutions we offer. For complex opportunities, you’ll collaborate with our CEO to ensure optimal outcomes.

This role is perfect for someone with a consultative approach, strong interpersonal skills, and a genuine passion for helping purpose-driven organisations succeed.

**Your Impact**
- Build and maintain long-term relationships with existing clients, providing regular check-ins, at least quarterly.
- Understand client challenges and goals, offering tailored solutions from our range of services.
- Respond promptly to new inquiries, assess client needs, and identify opportunities for collaboration.
- Work collaboratively with internal teams to connect clients with the right products, services, or specialists.
- Escalate complex opportunities to the CEO while managing the initial client relationship.
- Develop and execute strategies to grow client accounts, ensuring alignment with their mission and objectives.
- Act as a trusted advisor, delivering a consultative approach that prioritises the client’s best interests.
- Track and report on client engagement activities, maintaining accurate CRM records.
- Represent our values of innovation, impact, and purpose in all client interactions.

**What we are Looking for**
- Proven experience in account management, client engagement, or consultative sales, ideally within technology, in a digital agency, or SaaS industries. Note that whilst this is ideal, we will consider people with other industry experience.
- Exceptional interpersonal and communication skills with a strong ability to build trust and rapport.
- A consultative mindset, capable of identifying client needs and recommending impactful solutions.
- Strong organisational skills, with the ability to manage multiple accounts and prioritise effectively.
- Good critical thinking skills and ability to think on your feet.
- Proficiency in CRM tools for tracking and managing client interactions.
- Passion for purpose-driven work and the ability to align with our mission of leveraging technology for positive societal impact.
- Experience in marketing, communication or business (degree or practical experience) will be highly regarded.

**Why Join Us?**
- **Growth Opportunities**: We support professional development and career growth through a planned process and competency framework.
- **Flexible Working**: We offer a hybrid and flexible work environment.
- **Purpose-Driven Work**: A purpose-driven workplace where most of our projects have a direct positive impact on society through the organisations we support.
- **Values driven Organisation**: Our team are strongly aligned with our values (integrity, impact, excellence, relationship, innovation, community and growth)
- **Variety**: The opportunity to work with a diverse portfolio of clients, including charities, not-for-profits, and commercial enterprises.
- **Innovation**: We do work that varies and strives for innovation and excellence in execution, making each project rewarding.
- **Competitive Package**: Competitive salary based on experience and talent.
- **Great Team**: We have built a great team working with great technology and great clients. Based in Blackburn North with free parking and hybrid work options.

**Ready to Make a Difference?**

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