Receptionist

**Receptionist**
- ** 8:30 am to 4:30 pm, Monday to Friday**:

- ** Based at our North Sydney head office**:

- ** 6-month max-term contract with a view to extend**

**About us**

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place **safety above all else**.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

**About the role**

The Receptionist, reporting to the Office Manager, will ensure that our North Sydney head office reception is always staffed and that our meeting rooms are managed efficiently. As the face of the organisation, you will present in a professional manner to our customers and visitors and assist the Office Manager and the Executive Assistants with various general administrative tasks as needed.

Key accountabilities include:

- Be the first point of contact ensuring all calls are answered in a prompt and professional manner and that all visitors are attended to during the hours of 8.30am to 4.30pm.
- Welcome visitors to the site, sign in and advise their hosts of the guest’s arrival.
- Management of building security access passes.
- Ensure the Reception area reflects a professional and clean corporate office entrance.
- Management of incoming deliveries, mail and distribution of HR and Marketing Collateral to sites.
- Management of the Reception inbox and responding to requests in a timely manner.
- Co-ordinating Meeting Room bookings in outlook calendar.
- Catering services to External Meeting Rooms.
- Ordering of any stationery and office supplies as requested by the Office Manager
- Filing, document control, binding and all other administrative duties as requested by the Executive Assistants and Office Manager

**About you**

To be successful in this role you will have experience in a similar role managing reception and front-of-house duties, as well as general office administration. Key responsibilities include ensuring the reception area is always staffed, managing meeting rooms efficiently, and supporting the Office Manager and Executive Assistants with various administrative tasks.
- Excellent written and verbal communication skills and a high attention to detail
- Courteous, friendly, polite with high levels of professionalism, confidentiality, and discretion
- Adaptability and flexibility to changing work environments and requirements.
- Excellent organisational and time management skills
- Ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines
- Exceptional interpersonal skills with the ability to work with a broad range of stakeholders from a variety of backgrounds and experiences
- Intermediate computer skills in Microsoft Office Suite / Office 365

**The benefits**

At Pacific National we value diversity, inclusion, and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.

When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support you with a range of exciting initiatives including:

- A focus on your mental health and wellbeing through our PeerConnect program
- Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you
- Access to Unmind, a digital platform that gives you access to tools, training and exercises that will support your mental wellbeing
- Discounted fitness and wellbeing benefits with membership to WhereFit, our wellbeing benefits partner

We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies.

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play