Case Worker

**About us**

Allambi Care is a multi-disciplined and recognised leader in the human services field working across the Newcastle, Lake Macquarie, Hunter, and Central Coast regions in NSW, as well as Victoria. We are committed to supporting our community’s most vulnerable people through tailored services and programs. With over 40 years’ experience, our ‘never give up’ approach ensures the needs of the people we care for are our first priority.

**About the Role**

The Case Worker position is a management position which focuses on documentation and communication. Case Workers operate under Key Performance Indicators with a focus on meeting administrative standards of the State’s regulatory standards (Office of Children’s Guardian, Permanency and Support Plan or Human Service Standards). Case Workers organise and complete documentation in alignment with Allambi’s Needs Based Restorative Framework and the Child or Young person’s individual permanency goals.

**Personal Capabilities required**
- A willingness to work in accordance with the Allambi values and comply with Allambi’s policy and procedure.
- Ability to maintain energy and commitment while working in a demanding environment, with numerous competing priorities.
- Ability to prioritise tasks and work to timeframes
- Maintain a strong attention to detail
- Capacity to engage with all children, young people, families and colleagues in an inclusive manner regarding race, ethnicity, gender, sexual orientation or disability.
- Capacity to engage in cultural awareness training and be proactive around inclusivity and cultural safety.
- Ability to work collaboratively with a team, to share information, be receptive to the ideas of others, and work within team relationships and dynamics in a professional manner.
- Ability to respond to a wide range of operational issues with flexibility, initiative, creativity and innovation, with the capacity to receive and give constructive feedback.
- Ability and willingness to learn from the work, from peers, managers and educators, to develop a strong practice framework.
- Ability to make good use of supervision, and reflect on practice in a mindful way, to learn from successes and mistakes to allow growth.
- Ability to work in a high stress environment.
- Ability to take care of self and manage own stress levels in a healthy way.

**Professional competencies and skills required**
- Experience in working with children and young people with complex and difficult emotional and behavioural issues, within a residential care context.
- An understanding of the impact of trauma on children, and their families.
- Theoretical understandings of attachment and trauma informed care.
- Knowledge of the Child Protection Act, Official Children’s Guardian standards, Permanency and Support Plan and Human Services Standards.
- Knowledge of the legal and ethical guidelines governing requirements for mandatory reporting
- Ability to use collaborative practice principles when working with other stakeholders.
- Understanding of screening, intake, transition and exit assessment procedures.
- Ability to manage critical incidents utilising Therapeutic Crisis Intervention (TCI) methods.
- Skills to engage with the family members of the children and young people, work with families, and assist in the maintenance of appropriate family relationships.
- Skills and strategies to manage the safety of children and young people, and staff, through attention to detail, ability to manage risk, and report all concerns or incidents as per Allambi policy and procedure.
- Ability to manage client files in compliance with Allambi policy and procedure, contractual and statutory requirements.
- Ability to maintain a high level of confidentiality regarding the child or young person’s information and that of their family.
- Willingness to work within Allambi Workplace Health and Safety policy and procedure, as well as WHS legislation, and report all hazards and incidents.
- Willingness to implement all Allambi policies and procedures, particularly in relation to maintaining the residential house, all files and other paperwork.
- Demonstrated written and oral communication skills, to complete the Case Plans and other essential reports and forms, in a timely manner.
- Computer literacy.

**Key areas of work**
- Organise all relevant information about the child or young person and work collaboratively with the Case Manager to form an assessment plan, which may include collecting information from case files and other service providers.
- Collate any information needed prior to and organise aspects of the assessment of the child or young person and their family.
- Document permanency Case Plans with recommendations from the Case Manager to ascertain the individual needs of the young person from the comprehensive intake, transition or exit assessment.
- Collation of information to assist in the monthly Care Team Meetings.
- Organisation and documentat