Work in Progress

2 weeks ago

Clayton, Australia William Adams Full time

With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.

Right now, we are seeking a motivated and customer focused **WIP Coordinator **to join our centralised service administration team (called the WIP Room).

**ABOUT THE ROLE**

You will join our experienced and supportive team of WIP Coordinators and will report directly to the WIP Room Supervisor. Your overall objective will be to centralise and manage all aspects of opening and closing of work orders to drive consistency and quality; and to ensure the same look and feel on work orders across all branches.

The key metrics for the WIP Room are reducing “work in progress” (WIP) and “average days to invoice” across all Service Departments (VIC/TAS).

**Your key responsibilities will include**:

- Providing prompt action on day-to-day Branch requests (validating tickets and opening work orders; closing out work orders)
- Reviewing work orders, as soon as status is marked “Job Completed” by a Technician or Branch and identifying/actioning barriers to invoice
- Ensuring consistency and standardising work orders and invoices (same look and feel of the layout)
- Proactive support to improve the “average days to invoice” as per William Adams Strategic Plan
- Striving to maintain or exceed budget expectations

**ABOUT YOU**

You will bring your enthusiasm and energy, along with your previous experience in a similar service administration role. Previous exposure to the Construction, Heavy Machinery, or Mining industries would be an advantage but not essential.

**To be considered for this role you will have the following skills, experience & attributes**:

- Highly developed communication and collaboration skills (interpersonal, written and verbal)
- Ability to work independently but cohesively in a team
- Must have a high attention to detail.
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Motivated to complete repetitive procedural tasks
- Strong Microsoft Office skills with the ability and willingness to pick up new systems
- Mechanical aptitude would be an advantage

**THE OFFER**

We will provide you with a competitive salary package, ongoing training and development, a welcoming and supportive team environment, along with various rewards and benefits.

If you are seeking an opportunity in a fast-paced, innovative environment where you can make a difference, we want to hear from you

Our people are the heart and soul of William Adams; we pride ourselves on a progressive, professional, and rewarding environment, which is built on our values:
**Integrity** - The power of honesty
**Excellence** - The power of quality
**Teamwork** - The power of working together
**Commitment** - The power of responsibility
**Sustainability** - The power of endurance

For more information please call Stella on 03 9566 0959.

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