Operations Excellence Professional

3 days ago

Perth, Western Australia beBeeLeadership Full time $90,000 - $120,000
Job Title:

Team Lead - Operations Excellence


The Team Leader is responsible for overseeing the administration of operations, ensuring compliance, accuracy, and efficiency in all processes. This role involves leading a team and providing guidance, training, and support to ensure quality assurance reviews are conducted each month and thorough quality checks are completed day-to-day.

Key Responsibilities:
  • Quality Assurance & Compliance
    • Conduct detailed quality checks on processes to ensure adherence to company policies and regulatory requirements
    • Identify discrepancies in applicant information and escalate any concerns regarding accuracy or potential risks
  • Team Leadership & Development
    • Lead, manage, and mentor a team of specialists
    • Provide coaching and support to team members to improve accuracy and efficiency in process management
  • Performance & Reporting
    • Monitor key performance indicators (KPIs) and identify opportunities for improvement in efficiency, quality, and turnaround times
  • Process Improvement & Technical Support
    • Collaborate with leadership and stakeholders to identify areas for improvement
    • Assist in developing and implementing process enhancements to improve efficiency and reduce errors

Required Skills and Qualifications:
  • 2+ years of people management experience within the finance industry, experience in renewable energy is highly regarded
  • Knowledge of financial regulations and compliance standards related to customer verification

What We Offer:

Working with us means joining a dynamic team that is collaborative, diverse, and customer-focused. We offer flexible working arrangements, volunteer and study leave, monthly social events, office snacks, company Townhalls, and diversity and inclusion initiatives.

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