Freight Forwarding Team Lead

1 week ago

Melbourne, Victoria, Australia beBeeLeadership Full time $70,000 - $90,000
Operations Manager Opportunity

This challenging role awaits a motivated logistics professional to lead our dynamic team in delivering effective freight forwarding solutions for clients.

The Operations Supervisor will be responsible for guiding a team of Business Services Operators to meet performance targets and service standards. Building strong working relationships with internal teams and external stakeholders is crucial to ensuring high levels of customer satisfaction.

  • Lead and support a team of professionals to meet performance targets and service standards.
  • Build and maintain strong working relationships with internal teams and external stakeholders.
  • Manage key corporate clients, ensuring high levels of customer satisfaction.
  • Oversee freight bookings, consignment preparation, and carrier selection.
  • Provide guidance on preparing quotations, managing service timelines, and resolving service issues.
  • Monitor workload distribution and assist with prioritising tasks to meet deadlines and SLAs.
  • Identify process improvement opportunities and work with management to implement them.

About the Role:

  • Previous supervisory or team lead experience in logistics or a similar environment.
  • Strong knowledge of freight management systems, pricing structures, transport regulations, and compliance.
  • High proficiency in Microsoft Office Suite, especially Excel.
  • Proven ability to lead and motivate a team, with excellent interpersonal and communication skills.
  • Strong organisational skills with the ability to multitask and prioritise under pressure.
  • Client-focused, solutions-oriented, and a natural problem solver.

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