Call Centre Team Lead
2 weeks ago
We are seeking a highly skilled Call Centre Team Lead to join our team at Hudson Australia. As a Call Centre Team Lead, you will be responsible for leading a dynamic team of outbound call centre staff, ensuring that our approach to lead generation continues to deliver high-quality results for our clients.
Key Responsibilities:
- Lead and coach a high-performing team of call centre staff, providing ongoing support and development to ensure high-quality lead generation.
- Work with the team to implement call strategies that foster rapport with leads, ensuring each interaction meets qualifying criteria and results in high-quality leads for our clients.
- Monitor and analyse key performance indicators (KPIs) for call centre staff, implementing improvement plans where necessary to meet lead generation targets.
- Provide regular performance reports to senior management, highlighting areas for improvement and success.
About You:
- Proven experience in managing a call centre, with a strong focus on outbound marketing or lead generation.
- Excellent leadership and mentoring skills, with the ability to inspire and develop a high-performing team.
- Strong communication and rapport-building abilities, with experience in quality assurance and performance management.
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