Career Opportunities Coordinator

5 days ago

Geelong, Victoria, Australia beBeeCustomerService Full time $60,000 - $84,000

Work with a diverse team to make a positive impact on people's lives every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here.

As part of our team, you will manage a portfolio of active workers compensation claims and liaise with injured workers, employers and their treating health practitioners.

Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.

Case Managers alongside designated specialist roles including a New Employment Specialist, Technical Specialist, Clinical Advisor, Mental Injury Specialist and Mobile Case Managers, ensuring you and your portfolio of stakeholders are supported.

This will be a permanent, full time position based in the office, with flexibility to work from home up to 3 days per week once you've completed training.

Responsibilities
  • Provide early, timely and personal customer focused and empathetic service to injured workers and employers who have aged claims.
  • Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
  • Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
  • Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
About You
  • Previous experience within an insurance, medical, hospitality, call centre or corporate field, specialising in customer service.
  • Outstanding communication skills, you'll be working with people from all walks of life.
  • Thrive on working in a team environment and collaborating with others.
  • Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.
  • High attention to detail and organisational skills.
What We Offer
  • We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
  • We provide career opportunities and great employee benefits, including:
    • A vibrant, collaborative innovative team culture.
    • Flexibility with opportunity to WFH when you are fully trained in your role.
    • A corporate wellbeing program with discounted health insurance and gym membership.
    • Access to discounts at over 350 retailers through our Rewards Hub program.
    • Entitlement to an annual tenure and performance-based recognition reward.
    • Comprehensive learning and development support.
    • Companywide events to celebrate success.
    • Quarterly Reward and Recognition Awards.
    • Up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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