High-End Customer Service Representative

5 days ago


Brisbane, Queensland, Australia Lee Mathews Full time
Job Description

We are seeking an energetic, highly motivated, and experienced Retail Specialist to join our team in our flagship store in Brisbane. As a key member of our team, you will play a crucial role in assisting in the successful operations of the store, achieving sales through exceptional customer service and building and nurturing a loyal customer base.

You will be responsible for cultivating local relationships with customers, VIPs & other retailers, assisting customers in store, providing an inspiring and welcoming atmosphere in store, communicating styling advice based on in-depth knowledge of product & brand aesthetic, answering phone enquiries and all other communication channels, striving to achieve sales targets and company KPIs, supporting the manager in daily operational procedures and administrative tasks, ensuring the store aesthetics are always at their best, and assisting the manager in strategizing business ideas that assist the growth of your store and the business.

Requirements
  • Experience in high-end retail customer service
  • Exceptional customer service
  • Experience in growing and nurturing a customer database
  • Exceptional presentation
  • Exceptional verbal & written communication skills
  • Understanding of the Lee Mathews brand & aesthetic
  • Understanding of the customer demographic
  • Highly motivated and driven in your role with a keen eye for detail
  • Possess exceptional organisational skills


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