Quality Assurance Analyst
6 days ago
About Us
Capricorn Society is a cooperative financial services organization dedicated to enhancing the lives of over 25,000 Members throughout Australia and New Zealand by empowering them to develop more robust automotive enterprises. We offer a range of products and services, including trade credit, risk management, equipment financing, trade events, travel services, fuel cards, and more. In the last financial year, our Members' purchases surpassed $2.93 billion, with returns exceeding $72.5 million.
Established in 2003, Capricorn Mutual Limited serves exclusively the members of Capricorn Society, providing a viable alternative to traditional insurance. As a discretionary mutual, we operate as a non-profit entity focused solely on the welfare of our members.
A Rewarding Workplace
Joining Capricorn means becoming part of a larger mission, as we exist to enhance the lives of our Members by supporting their business growth. We are driven by purpose and committed to empowering our community, which includes our employees. We understand what matters to our team, and here are our commitments:
• Foster a diverse and inclusive environment – we believe in treating everyone with fairness and respect.
• Provide flexibility – recognizing that each individual has unique needs for work-life balance.
• Offer paid parental leave – supporting both parents during their leave and transition back to work.
• Cultivate a fun atmosphere – our social calendar is filled with various virtual and in-person events to keep us connected.
• Provide valuable perks – our employees benefit from a comprehensive reward and recognition program, wellness initiatives, additional leave options, and much more.
The Role and Expectations
Reporting to the Claims Support Specialist, the Quality Assurance Analyst will oversee the quality assurance framework within the organization, facilitating continuous improvement across the claims team and assisting in managing key risks and obligations.
Required Skills and Attributes
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Proficient stakeholder management abilities.
• A dedication to continuous improvement and exceptional member service.
• Familiarity with Quality Assurance frameworks and Key Performance Indicators (KPIs).
• Understanding of the three lines of defense model for risk management.
• Proficient in Microsoft Office applications.
Experience
• Background in risk, compliance, quality assurance, auditing, or a related field within financial services (insurance experience preferred).
• Knowledge of the legislative, regulatory, and compliance requirements in the insurance sector.
Qualifications
• Relevant qualifications in business, insurance, or compliance are desirable.
Next Steps
If you believe you align with our Member-first culture and possess the necessary skills, we encourage you to consider this opportunity. For further information and support regarding your application, please explore our website.
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