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Chief Building Operations Manager
3 weeks ago
You will be responsible for managing facilities services to operate and maintain a portfolio of buildings. This includes designated financial, technical, maintenance, procurement, asset, and vendor management programs.
You will conduct facilities administration duties in accordance with company policies, procedures, and processes. You will also prioritize stakeholder engagement across the business to ensure that service delivery expectations are met without introducing risk.
Routine travel is required to fulfill site inspection obligations across the assigned portfolio.
About the Role- Proactively develop and manage occupier and client relationships to ensure service delivery expectations are fulfilled.
- Responsibility for the delivery of customer and property services to a portfolio of buildings.
- Conduct building inspections and complete reports within governance timeframe for respective portfolio.
- Maintain compliance with regulations/requirements of client contract and all facilities procedures.
- Proactively contribute to the effective and efficient operations of portfolio/facilities and share continuous improvement initiatives.
- Liaise with facilities vendors and coordinate facilities works in conjunction with account team.
- Deliver facilities-related projects in line with agreed parameters.
- Proactive management and monitoring of service outputs to achieve standards against KPIs and service level targets, report regularly to key stakeholders.
- Understand the operational and technical requirements of the elements of the site for which you are responsible.
- Prior experience in facilities, property management, hospitality, or related field preferred.
- Tertiary qualifications in Property, Facilities, or Trade related fields desirable but not mandatory.
- Demonstrated aptitude in interpreting and analysing numerical data for reporting.
- Understanding of basic technical aspects of property is advantageous.
- Experience in front and back-office processes is required with strong administrative skills.
- Strong customer service focus with excellent people skills and ability to interact with diverse stakeholders.
- Strong PC literacy, ability to manage daily activities by utilising various systems.
- Demonstrated client reporting and continuous improvement capabilities.
- Understanding of the provision of reactive maintenance and routine maintenance which requires 24-hour contact requirement across the allocated portfolio.
