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Reservations Agent

2 months ago

Perth, Western Australia Accor Full time

About Us

At AccorHotels, we are passionate about delivering exceptional guest experiences and creating a welcoming environment for our guests and colleagues.

We are a leading hospitality company with a portfolio of over 100 brands worldwide, offering a wide range of accommodation options to suit every need.

Job Summary

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at the Novotel Perth Langley. As a key member of our Reservations Team, you will be responsible for providing exceptional service to our guests, responding to their requests promptly and efficiently, and promoting our hotel facilities and services.

Key Responsibilities

  • Provide quality service to all guests by responding to their requests promptly, efficiently and courteously
  • Attend to all incoming requests in a professional and polite manner, constantly striving to provide total customer satisfaction
  • Use every opportunity to promote hotel facilities and services through sound product knowledge and sales skills
  • Ensure procedures are followed for all transactions, accounting and banking accordingly
  • Tailor customer service to loyalty members, VIP Accor World and sign ups

Requirements

  • Demonstrated ability and passion to deliver exceptional guest service
  • Team player with high level of initiative & the ability to work autonomously
  • Excellent written and verbal communication skills
  • Previous experience in a similar role preferred

What We Offer

  • Opportunity to grow and develop your career potential
  • Duty meals and discounts in over 100 countries with AccorHotels and our partners
  • Reasonable adjustments to support you in the recruitment process
  • Work Your Way - We adjust to your lifestyle and meet you where you are
  • Learn Your Way – Personal development plans and career progression
  • Incredible staff discounts across all Accor properties and restaurants (worldwide)
  • Gain amazing exposure working with a leader in the industry
  • Career progression and diversification will be a dream with the hundreds of properties in our portfolio