IT Specialist
2 weeks ago
We are seeking a highly skilled and enthusiastic IT professional to join our dedicated team. This is an exciting opportunity for someone who wants to be part of the industry of the future, working with purpose and urgency, taking initiative, and rising to challenges.
About the RoleThe successful candidate will be responsible for delivering front-line technical support to all staff through various Helpdesk channels, including phone, email, and in-person assistance. They will work closely with senior colleagues to resolve technical issues, identify areas for improvement, and implement solutions.
Key Responsibilities- Be the first point of contact for IT Support and queries, including logging of incidents.
- Completion of all logged incidents and service requests assigned within agreed SLA targets.
- Identification and escalation of appropriate incidents to relevant teams.
- Working on hardware or software rollouts assigned by senior colleagues or management.
- Working on projects assigned by management.
- Conduct visits to offices & site offices during rollouts / projects or audit visits.
- Maintain inventory of all IT Assets.
- Document frequently used applications or functions and processes for a public knowledgebase.
- Demonstrated knowledge of desktop computing hardware.
- Demonstrated knowledge of Windows desktop operating systems.
- Demonstrated knowledge of Windows Domain and Active Directory user maintenance.
- Demonstrated knowledge of Help Desk Systems.
- Demonstrated knowledge of common business applications (Office, Adobe, SharePoint).
- Basic knowledge of Cloud platforms and applications (Office365, Azure, AWS).
- University qualification, TAFE / Industry certification.
- Vendor or Industry certification.
- Knowledge of ITIL Foundation best practices.
We offer a competitive salary, performance-based discretionary bonus structure, 12% Superannuation, Rewards and recognition program, Long service leave option after 5 years (pro rata), Supportive colleagues committed to your success and well-being, Inclusive and diverse work environment. Our office is located in Kwinana, Western Australia, AU.
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