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Graduate Research Computing Service Support

2 months ago

North Burnett Regional, Australia Science and Technology Facilities Council (STFC) Full time
About the Role

We are seeking a highly motivated and skilled Graduate Research Computing Service Support / Software Engineer to join our team at the Science and Technology Facilities Council (STFC). As a key member of our team, you will play a vital role in providing support to scientific users of the JASMIN high-performance data analysis facility.

Key Responsibilities
  • Helpdesk Support: Provide timely and effective support to users, triage and prioritize issues, and collaborate with expert colleagues to resolve complex problems.
  • Information Management: Design, review, and edit technical documentation and training materials, and deliver training courses and user conferences to ensure users are equipped with the necessary skills.
  • Service Management: Identify and document issues, develop service improvements, and contribute to the development of existing or new services and internal tools.
  • Development and Maintenance: Contribute to the development of existing or new services and internal tools, and participate in team activities across the CEDA Division.
Requirements
  • Essential:
    • Achieved or be on course to achieve a minimum 2:1 degree in a relevant field of study.
    • Have the right to live and work in the UK at the time of starting employment.
    • Demonstrate an understanding of and interest in the work of the JASMIN team and a desire to make a positive contribution.
    • Excellent problem-solving and analytical skills.
    • Highly self-motivated.
    • Able to manage time effectively between multiple tasks.
    • Able to work effectively as part of a small team.
    • Effective communication skills.
  • Desirable:
    • Aptitude for one or more of:
    • Scientific / high-performance computing environments based on Linux.
    • Coding, preferably in Python and bash shell environments.
    • Robust software development and deployment practices.
    • Communicating and helping others in a technical capacity: training/teaching/demonstrating/instructing/technical writing.
What We Offer

We offer a competitive salary and a £1,000 welcome bonus. We also provide reimbursement for travel and accommodation for our Assessment Centre.

Please note that we can only accept a maximum of 2 applications per candidate.