Customer Service Operations Manager

2 weeks ago


Central Queensland, Australia Drakes Supermarkets Full time
Job Description

Drakes Supermarkets is seeking a highly skilled Customer Service Assistant Manager to join our team.

Company Overview

We are Australia's largest independently-owned supermarket chain, with a family-owned and operated private company. Our unprecedented growth has created excellent career opportunities within our organisation.

Key Responsibilities

The successful applicant will be given the opportunity to treat the department as if it were their own business, tailoring the stores' service and product offering to meet the specific needs of customers in the local area.

Requirements
  • Significant front-end and POS knowledge
  • Unparalleled commitment to customer service
  • Experience in supervising staff
  • Accurate staff rostering skills
  • Passion and enthusiasm for delivering exceptional customer experiences
  • Excellent communication skills
  • Ability to liaise with both staff and management
  • An understanding of ordering and cost control
Benefits

To succeed in this role, applicants must display a passion for customer service, express a positive 'can-do' attitude, problem-solve, lead by example, motivate a team, and communicate effectively with management, employees, customers, and external stakeholders.



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