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IT Service Delivery Specialist

2 weeks ago

Brisbane, Queensland, Australia Transport & Main Roads Full time

Welcome to Transport & Main Roads, where we're dedicated to delivering exceptional customer experiences through innovative digital solutions.

About the Role

We're seeking an accomplished IT Service Delivery Specialist to join our team. As a key member of our Digital Services group, you'll be responsible for ensuring the smooth operation of our IT systems and services.

In this role, you'll work closely with our technology teams to identify and resolve issues, implement process improvements, and optimize service delivery. You'll also contribute to the development of IT service management policies and procedures.

Some of your key responsibilities will include:

  • Coordinating incident management activities to minimize downtime and maximize system availability
  • Developing and implementing process improvements to enhance service delivery
  • Collaborating with cross-functional teams to achieve business objectives
  • Providing technical expertise and guidance to internal stakeholders

With your strong technical skills and passion for delivering excellent customer experiences, you'll be well-suited to succeed in this role.