Hotel Reservation Sales Representative

17 hours ago


Perth, Western Australia Accor Full time

At AccorHotels, we are passionate about delivering exceptional experiences to our guests and colleagues.

The Novotel Perth Langley offers 256 well-appointed hotel rooms and suites, multiple food and beverage venues, and six conference rooms.

Job Description

We are seeking a motivated Hotel Reservation Sales Representative to join our close-knit professional Reservations Team at the Novotel Perth Langley.

This is an excellent opportunity to work in a team environment that fosters learning, development, and career progression.

You will be responsible for providing quality service to all guests by responding to their requests promptly, efficiently, and courteously.

  • Attend to all incoming calls and emails in a professional and polite manner, constantly striving to provide total customer satisfaction.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Ensure procedures are followed for all monetary transactions, accounting, and banking accordingly.

Your key responsibilities include:

  • Tailing customer service to loyalty members, VIP Accor World, and sign-ups.
  • Demonstrated ability and passion to deliver exceptional guest service over the phone, email, and face-to-face.
  • Team player with high-level initiative and the ability to work autonomously.
  • Excellent written and verbal communication skills.
  • Previous experience in a similar role preferred.

In addition to the opportunity to grow and develop your career potential, we offer:

  • Duty meals
  • Discounts in over 100 countries with AccorHotels and our partners

Estimated salary: AU$50,000 - AU$60,000 per year, depending on experience.



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