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Accounts Relationship Officer
2 months ago
Followmont Transport Pty Ltd is seeking a highly skilled and experienced professional to fill the role of Accounts Relationship Officer. This position plays a crucial part in our financial operations, and the ideal candidate will have strong analytical skills, attention to detail, and a proactive approach to problem-solving.
Key Responsibilities:- Payment Processing: Allocate payments as required and ensure payment promises are kept.
- Reconciliation: Regularly reconcile accounts receivable records to ensure accuracy and consistency.
- Collections: Follow up with clients on overdue payments.
- Dispute Resolution: Address and resolve any billing discrepancies or client queries regarding invoices.
- Record Keeping: Maintain accurate and up-to-date records of all transactions and communications related to accounts receivable.
- Collaboration: Work closely with the accounts receivable, sales, and customer service teams to ensure smooth billing and payment processes.
- Communication: Ensure communication is of a professional manner in line with the Accounts Receivable standards and escalate within guidelines provided.
- Investigation: Strong investigative skills, think outside the box, be inquisitive and tenacious.
- Financial Stability: The Accounts Relationship Officer plays a critical role in maintaining the financial stability of Followmont Transport Pty Ltd.
- Customer Satisfaction: The successful candidate will be responsible for ensuring that customer queries and concerns are addressed in a timely and professional manner.
- Team Collaboration: The Accounts Relationship Officer will work closely with various teams to ensure smooth billing and payment processes.
- Experience: Previous experience in a similar role is highly regarded.
- Skills: Excellent attention to detail and organisational skills, strong communication, negotiation, and investigation skills; able to communicate effectively to varied customers with empathy, assert position when for what's fair and owed.
- Attributes: A proactive approach to identifying and solving problems, ability to manage multiple tasks and meet deadlines, high level of integrity and professionalism, multitasking (phone calls/emails), target driven.
