Senior Operations Director, Australia

6 days ago

Sydney, New South Wales, Australia Rabobank Australia Full time
Company Overview
Rabobank Australia is a leading specialist in food and agribusiness banking, with a strong presence in the region. Our success lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.

Job Description
We are seeking an experienced Senior Manager to join our team in Sydney as General Manager, Operations Australia. This senior management role will collaborate closely with Rabobank Australia's Executive Team and the COO Domain's leadership team to support and achieve the bank's strategic and operational objectives.

Key Responsibilities
  • Oversee the Operations budget and allocate resources to ensure the COO Domain Performance Dashboard targets are met.
  • Develop and implement short, medium, and long-term Operations strategies aligned with global and local requirements to best service the business in Australia.
  • Collaborate with product teams to define and deliver the payments strategic roadmap across all business lines.
  • Actively participate in global, regional, and local meetings/conferences as required.

Customer Service
Identify customer and business needs and develop appropriate operational solutions. Establish and monitor SLAs, measuring service delivery against KPIs for stakeholders and customers (e.g. Net Promoter Score). Implement a waterfall/dashboard approach to ensure key operational requirements, risks, and controls are identified, monitored, and reported at all levels.

Governance, Control, and Risk Management
Partner with the Head of First Line Risk and Security, Operational Risk, Compliance, and Internal Audit to ensure Operations has a robust operating control environment. Champion risk awareness across all areas of Operations. Manage the Business Continuity and critical process resilience requirements of Operations. Prepare reports and papers for the Board, Committees, and Executives as required.

Leadership
Lead the Operations team (approximately 60 direct and indirect reports), ensuring staff are well-equipped and trained. Foster collaboration and alignment between departments to deliver high-quality service and outcomes to stakeholders. Build on the talent management and resourcing strategies to meet team objectives. Cultivate a culture of trust, open feedback, and inclusivity encouraging diverse thought and ongoing leadership development.

Operational Excellence and Innovation
Reduce inefficiencies and rework by increasing knowledge through coaching. Work with LEAN/Six Sigma SMEs to establish, maintain, and improve best practice processes, driving efficiencies and reporting on ROI quarterly. Challenge the norm through continual reassessment of processes, create a culture of continuous improvement.

Requirements
  • 15+ years' experience in banking and finance, with a strong focus on operations.
  • Proven experience in senior management positions including holding a Responsible Manager role under RG 146.
  • A track record in building and motivating customer-focused teams.
  • Experience managing large teams of 50 or more people.
  • Excellent written, verbal communication, and negotiation skills.
  • Strong interpersonal and stakeholder management skills, with the ability to collaborate and influence at all levels, including Board, Executive, and Senior Management.
  • A deep understanding of risk management within the financial services industry and related regulatory standards (Basel, APRA, and Reserve Bank of New Zealand Standards).
  • Strong commercial, business, and strategic acumen.

  • Director Of Operations

    2 weeks ago

    Sydney, New South Wales, Australia Director File Full time

    Director of Operations - New South Wales 1 day ago Job Title: Senior Director Position Description At our boutique firm, we pride ourselves on delivering exceptional service quality.As a Senior Director, you will be responsible for driving business growth through effective client relationship management and leadership.Expertise Our team excels in providing...

  • Strategic Director

    2 weeks ago

    Sydney, New South Wales, Australia Director File Full time

    Strategic Director - New South Wales - Director File 1 day ago Job title: Director of Corporate Strategy Description Director of Corporate Strategy We are seeking a highly experienced Strategic Director to join our team as a Business Advisory Leader.About the Opportunity This is an excellent opportunity for a senior professional to drive business growth and...

  • Strategic Director Role

    2 weeks ago

    Sydney, New South Wales, Australia Director File Full time

    Strategic Director Role - New South Wales - Director File 1 day ago Job title: Director of Corporate Strategy Description This is an exciting opportunity for a professional to join our firm as a Business Advisory Director.You will provide business advisory, strategic planning, and tax compliance services to clients and help drive business growth.Key...

  • Director Of Business Development

    2 weeks ago

    Sydney, New South Wales, Australia Director File Full time

    Director of Business Development - New South Wales 1 day ago Job title: Strategic Leadership Director Position Description About the Opportunity This is an exciting chance for senior managers from Big 4 or mid-tier accounting firms seeking a director position.As a Business Advisory Director, you will be responsible for delivering business advisory, strategic...

  • Business Solutions Director

    4 weeks ago

    Sydney, New South Wales, Australia Director File Full time

    Business Solutions Director - New South Wales - Director File 3 days ago Job title: Director of Business Advisory Description Senior Business Development Position As a Director of Business Advisory, you will play a critical role in shaping the future of our business and driving growth through innovation and excellence.You will be responsible for developing...

  • Director Of Corporate Strategy

    4 weeks ago

    Sydney, New South Wales, Australia Director File Full time

    Director of Corporate Strategy - New South Wales 1 day ago Job title: Business Advisory Director Position Description This is an exciting opportunity for an experienced professional to join our CA firm in Sydney as a Business Advisory Director.In this role, you will provide business advisory, strategic planning, and tax compliance services to our clients and...

  • Commercial Director

    20 hours ago

    Sydney, New South Wales, Australia Michael Page Australia Full time

    Role OverviewWe are seeking an experienced Commercial Director to join our team in Australia. This role will involve overseeing the finance function, managing month-end and year-end close processes, and working closely with senior-level stakeholders to drive business initiatives and strategies.About Our CompanyOur company is a leading provider of recruitment...

  • Senior Account Director

    2 days ago

    Sydney, New South Wales, Australia LATTE Australia Full time

    Direct message the job poster from LATTE AustraliaLatte Australia is proud to be Élysée Collective's talent partner. We are helping them find their next Senior Account Director to join their team.Élysée Collective is a full-service comms agency specialising in delivering exceptional coverage for luxury brands across travel, beauty, hospitality and...

  • Australia Managing Director

    2 days ago

    Sydney, New South Wales, Australia Archer Search Full time

    Managing Director Opportunity in Australia$200,000 - $270,000 per year on experience + BonusThis is an exciting opportunity to join a thriving UK-based tech firm as they expand into the Australian market. As Managing Director, you will be responsible for leading the company's growth and development in Australia.The ideal candidate will have:A proven track...

  • Senior Media Director

    6 days ago

    Sydney, New South Wales, Australia UM Australia Full time

    About Us:UM Australia is a leading media agency that helps brands connect with their target audiences through innovative media solutions. Our team of experts works tirelessly to stay ahead of the curve, delivering cutting-edge campaigns that drive real results.We are seeking a Senior Media Director to join our team, who will lead the Partnerships process...

  • Senior Operations Director

    1 week ago

    Sydney, New South Wales, Australia ClearCompany Full time

    About the RoleClearCompany is seeking an experienced Senior Operations Director to oversee daily operations across our franchise network. As a key member of our leadership team, you will ensure adherence to brand standards for quality, service, and cleanliness.Main ResponsibilitiesOperational Excellence: Develop, implement, and refine Standard Operating...

  • Senior Associate Director Role

    19 hours ago

    Sydney, New South Wales, Australia ROBERT WALTERS AUSTRALIA Full time

    Company Overview:The role of Senior Associate Director/Associate Director is a pivotal position in our complex credit team at ROBERT WALTERS AUSTRALIA. This job offers a challenging opportunity for talented individuals to contribute to the bank's success.Job Description:As a Senior Associate Director/Associate Director, your key responsibilities will include...

  • Managing Director Australia

    2 days ago

    Sydney, New South Wales, Australia Pinot & Picasso Full time

    Pinot & Picasso is a leading provider of creative entertainment experiences in Australia and New Zealand. We are seeking a Managing Director Australia to lead our regional operations and drive business growth.The ideal candidate will possess strong leadership skills, strategic thinking, and a proven track record in managing and scaling multi-location...

  • Senior Operations Director

    4 days ago

    Sydney, New South Wales, Australia Oceanic Consulting Group Full time

    About Oceanic Consulting Group:We are a leading risk advisory firm dedicated to delivering innovative solutions and exceptional client experiences. With a strong presence in the market, we continue to grow and evolve in a fast-paced industry.Role Overview:This strategic role requires a hands-on leader who can structure and optimise processes while scaling...

  • Operations Director Australia

    2 days ago

    Sydney, New South Wales, Australia This is an IT support group Full time

    Rabobank's Australian Operations departments is a dynamic & integral part of our business, encompassing teams such as Payments, Settlements, Reconciliations, Regional Call Centre, Client Regulatory Reporting & Business Improvement.The department handles the manual processing of payments & settlements totalling billions of dollars. We are seeking an...

  • Senior Public Relations Director

    1 week ago

    Sydney, New South Wales, Australia LATTE Australia Full time

    Role OverviewAs a Senior Public Relations Director at LATTE Australia, you will lead the strategy and execution for a prestigious portfolio of luxury brands spanning travel, beauty, hospitality, and lifestyle.This includes managing high-profile campaigns, leading a team of experienced professionals, and cultivating strong media relationships across key...

  • Strategic Partnerships Director

    7 days ago

    Sydney, New South Wales, Australia Operations Limited Full time

    Job DescriptionAt Operations Limited, we are seeking a highly skilled Strategic Partnerships Manager to join our team. As a key member of our sales and business development department, you will play a vital role in driving revenue growth and building strategic brand solutions.About the RoleThe Strategic Partnerships Manager is responsible for developing and...

  • Senior Research Director

    2 days ago

    Sydney, New South Wales, Australia Tech Council of Australia Full time

    Role OverviewThe Tech Council of Australia is seeking a highly skilled Senior Research Director to lead its research program. This is a unique opportunity for an experienced professional to contribute to the development of evidence-based policy in Australia's technology sector.You will oversee the TCA's research function, working closely with our policy team...

  • Executive Director, Australia

    24 hours ago

    Sydney, New South Wales, Australia OKXhas Full time

    At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto...

  • Director of Operations

    6 days ago

    Sydney, New South Wales, Australia Catapult Consulting Full time

    Director of Operations - Facilities ManagementWe are partnering with a leading player in the facilities management sector to find a talented Director of Operations to oversee their operations across multiple states (NSW, VIC, QLD). Reporting directly to the Chief Executive Officer, you will provide inspirational leadership and strategic direction to the...