Claims Adjuster

About the Role

Crawford & Company is seeking a skilled Loss Adjuster to join our Launceston team. As a Loss Adjuster, you will play a crucial role in restoring our customers' lives after loss or damage to their properties.

You will be responsible for completing site inspections, ascertaining the cause and extent of damage, and providing a seamless end-to-end claims experience for the customer. Your expertise will be invaluable in ensuring that our customers receive the highest level of service and support.

Key Responsibilities

• Deliver professional and excellent service when completing on-site and desktop assessments, interacting with customers and clients
• Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders
• Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims

Requirements

• Previous experience as a Loss Adjuster (highly desirable)
• Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry
• Trade qualifications would be advantageous
• Current and valid driver's licence

About You

We are looking for a calm and confident operator who is an expert communicator, empathetic in nature, and a great listener. You will be able to communicate concisely and tailor messaging (verbal and written) to your intended audience, which translates to high-calibre reports for our clients.

You will be a problem solver and have a curious persona, searching for the root cause/s and proactively finding solutions throughout the claim journey. You will be intrinsically driven to provide the highest level of customer service that is always thoughtful and timely.

Benefits

• Competitive salary + opportunity for annual performance bonus + car allowance
• Long term career and personal development opportunities
• Make a genuine difference in people's lives