Chief Store Operations Manager

4 weeks ago

Sydney, New South Wales, Australia Adidas Full time

Are you ready to take on a leadership role in one of the world's most renowned sportswear companies?

We are seeking an experienced and skilled Senior Store Manager to join our team at adidas Sydney.

About the Role

The successful candidate will be responsible for leading a high-performing store team, driving sales growth, and ensuring exceptional customer service. Key responsibilities include:

  • Commercial Success:
  • Lead, manage and direct leadership team to deliver sales, profits and brand standards.
  • Demonstrates ownership of store performance by monitoring the allocation of resources and organizes processes to drive profitability in a variety of situations and market conditions.
  • Utilizes all available store and market data to make commercial decisions based on sound analysis and financial judgment.
  • Brand Standards:
  • Positively communicates and actively demonstrates the Brand Values and Pacifics Retail Mission.
  • Manages an effective, efficient, and stable retail environment, ensuring all adidas policies, procedures, initiatives and strategies are consistently implemented.
  • Ensures store team compliance and drive continuous improvement with all store operational policies and procedures.
  • Deliver specific reporting required by Senior Manager or Retail Back Office.
  • Self-Learning and Talent Management:
  • Positively influences all business stakeholders by offering suggestions and ideas on ways to improve operations and processes.
  • Lead the store HR planning, recruitment, on-boarding, training, and development initiatives while actively developing succession plans and ensuring all HR policies and procedures are adhered to.
  • Service and Selling Culture:
  • S supports and coaches store management team to understand ability to increase store profitability by adhering to operational best practices, driving AREA, and creating a leading shopping experience for the consumer.
  • Understands the behaviour and patterns of own stores consumer base, draws conclusions from this and coaches store management team to exceed consumer expectations.
  • Creates and drives a service culture by ensuring all activities are focused on the consumer.
  • Create and Implements strategic plans to deliver seasonal Brand and product training and ensures knowledge is transferred into selling skills.
  • Creates a performance culture by setting clear expectations and targets, analysing store performance, and holding store team accountable by giving appropriate and prompt feedback, including actively managing poor performance.
  • C0aches, motivates, and inspire store management team to set and accomplish store goals and maximize their individual performance.
  • Leads service by example and ensures highly visible and effective consumer service management always.
  • Actively collaborates and shares best practices with peers to support and drive retail performance.
  • Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
  • District Manager Support:
  • Support District Manager in functional tasks, such as training, operational support, projects.
  • Act as a mentor to Store Managers within their District, with a focus on succession planning and coaching.
  • Support the DM with recruitment across the district, finding talent and on-boarding new starters.
  • Assist the District Manager in analysing compliance related checklists and action plans.
  • Provide support, guidance, leadership to Store Managers on issues including Customer Service, Sales Performance, Staffing and Expense Management. Assist the DM with the effective management of Store Performance, Store Logistics, Product Allocation, Marketing / VM campaigns, Finance / Audit requirements and HR issues. Assist the DM and Manager Trainers in areas including Training, Compliance, Communications and Report Production.Requirements

To be successful in this role, you will need:

  • English spoken and written:
  • 5 year's flagship/A grade store experience:
  • Must possess and consistently exhibit the competencies relative to the position.
  • Excellent Skills in operating personal computers, POS systems, and various software packages including MS office.
  • Knowledge and understanding of profit and loss statement and store KPIs to make commercial decisions based on sound financial judgment.
  • Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
  • Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions.
  • Demonstrates an inspirational attitude that contributes to a positive team environment.
  • Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
  • Well-developed ability to speak, read, comprehend, and write English.

We estimate the salary for this role to be around $120,000 - $150,000 per annum, depending on experience.

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