Senior Customer Success Engineer

3 days ago

Canberra, ACT, Australia beBeeCustomerSuccessEngineer Full time $180,000 - $210,000

About This Role

We are seeking an experienced and skilled professional to fill the position of Senior Customer Success Engineer in our Canberra, Australia office. As a key member of our team, you will be responsible for fostering strong relationships with strategic government customers and ensuring the secure and compliant use of Dynatrace solutions.

Key Responsibilities:

  • Foster trusted relationships with Australian Government agencies, serving as a strategic technical advisor to maximise the secure and compliant use of Dynatrace solutions.
  • Ensure all engagements comply with Australian Government security, privacy, and data-handling requirements.
  • Collaborate with account teams to define secure technical roadmaps that support agency digital transformation, retention, and expansion.
  • Liaise between customers and Dynatrace Support, Product Management, and R&D teams to ensure timely resolution of security-sensitive issues and capture feedback for product enhancements.
  • Conduct secure, government-compliant technical demos, training, and consulting sessions to drive adoption, uncover new use cases, and accelerate secure solution deployment.
  • Provide technical mentorship to other CSEs on working within the government security context.
  • Represent customer needs and challenges in Monthly and Quarterly Business Reviews, advocating for outcomes aligned with agency goals.
  • Maintain deep knowledge of customer environments, architectures, and operational requirements, ensuring timely and compliant issue resolution.
  • Contribute to the creation of security-conscious best practice documentation and success plans.

Requirements:

  • Security Requirement: Applicants must hold, or be eligible to obtain, at minimum a Baseline Security Clearance under the Australian Government Security Vetting Agency (AGSVA) framework.
  • Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.
  • 4+ years of experience working with large enterprise customers, including executive-level stakeholders.
  • Demonstrated expertise in thought leadership, mentorship, and delivering exceptional customer outcomes.
  • Strong organisational, prioritisation, and problem-solving skills.
  • Subject Matter Expertise (SME) in Dynatrace or similar observability solutions.
  • Two or more industry certifications (e.g., AWS, Azure, Kubernetes) are desirable.

Benefits and Opportunities:

This role offers a unique opportunity to work with a leading organisation in the technology sector, with a focus on delivering exceptional customer outcomes in a fast-paced and dynamic environment. You will have the opportunity to develop your skills and expertise, working with a talented team of professionals who are passionate about making a difference.

About Us:

We are a global leader in the technology sector, with a reputation for delivering innovative solutions that meet the needs of our customers. Our team is dedicated to making a positive impact, and we are committed to creating a workplace culture that values diversity, inclusion, and collaboration.

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