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Hotel Operations Manager

1 month ago

Hobart, Tasmania, Australia Marriott Full time

The Tasman, a Luxury Collection Hotel, Hobart offers an exceptional opportunity for an experienced and skilled Hotel Operations Manager to join our team in this stunning waterfront location.

About the Opportunity

We are seeking a dedicated and results-driven individual with a proven track record in hotel operations management. As a key member of our leadership team, you will play a vital role in delivering outstanding guest experiences and driving business growth.

Key Responsibilities

As Hotel Operations Manager, you will be responsible for overseeing all aspects of hotel operations, including front office, rooms division, food and beverage, and housekeeping. You will lead a team of skilled professionals and work closely with other departments to ensure seamless service delivery and efficient day-to-day operations.

  • Leadership and Team Management: Supervise and manage a team of staff to achieve high standards of performance and customer satisfaction.
  • Operational Excellence: Ensure that all hotel operations run smoothly and efficiently, with a focus on continuous improvement and quality control.
  • Guest Experience: Develop and implement strategies to enhance guest satisfaction and loyalty, while maintaining the highest levels of service excellence.
  • Financial Management: Analyze financial data to optimize revenue streams, reduce costs, and improve profit margins.
  • Problem-Solving and Conflict Resolution: Address guest complaints and concerns in a professional and timely manner, resolving issues to the satisfaction of guests and the hotel.

About You

To succeed in this role, you will need:

Proven experience: In hotel operations management or a related field, with a strong background in leadership, teamwork, and problem-solving.Skill Set: Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and external partners.Critical Thinking: A logical and analytical approach to problem-solving, with a focus on finding creative solutions to complex challenges.Flexibility and Adaptability: Willingness to work flexible hours, including evenings, weekends, and public holidays, and adapt to changing circumstances and priorities.

About Us

Marriott International is a global hospitality leader, operating over 7,000 properties in more than 131 countries. We offer a diverse range of brands and experiences, from luxury resorts to select-service hotels, each tailored to meet the unique needs of our guests.

We believe in providing opportunities for career advancement, professional growth, and personal development. Our employees enjoy a comprehensive benefits package, competitive salary, and a chance to work with a talented and dynamic team.