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Wholesale Operations Coordinator

2 months ago

Melbourne, Victoria, Australia The Talent Mill Full time

Unlock Your Career in Wholesale Operations

The Talent Mill is seeking a highly skilled and organized Wholesale Operations Executive to join our team in Melbourne. As a key member of our Wholesale Operations team, you will play a critical role in delivering the sales plan through efficient shipping of orders to local and international wholesale partners.

The Role

As a Wholesale Operations Executive, you will be responsible for:

  • Pre-season launch preparation to ensure all required details are updated in the order book and to inform the sales team where further information is required
  • Liaising with Accounts to understand finance positions for each account
  • Allocation of warehouse stock to wholesale orders to ensure availability for shipping
  • Liaising with customers to arrange collection, agree on delivery, and provide excellent customer service
  • Supporting with online customer queries alongside wholesale customers
  • Liaising with the warehouse to help prioritize orders and maximize efficient shipment of orders
  • Reacting quickly to in-season orders collected by the sales team
  • Reconciliation of returns approved by the sales team and received into the warehouse
  • Supporting the preparation of rolling shipping forecasts based on available stock, finance issues, and specific knowledge of accounts
  • Attendance and participation in weekly trading meetings to provide insight into shipping performance and forecast
  • Supporting the coordination and execution of campaign photoshoots

The Skillset

We are looking for a candidate with a strong logistics, administration, or operations background, or current experience as a Wholesale Operations Executive in a fashion brand. You will have:

  • Experience with international wholesale operations and logistics, with an understanding of 3rd party warehouse operations
  • A high level of organizational skill with the ability to multitask and see activities through to completion to a high standard
  • Renowned for your accuracy and attention to detail and capable of reacting flexibly to different requirements for multiple accounts and regions
  • Exceptional customer service capability, with a passion for going the extra mile to support customers
  • A strong team player, capable of working with others to get the job done and willing to step outside core role to help the broader team
  • Excellent communication skills, with the ability to establish and develop rapport with key stakeholders, both internal and external
  • Strong IT technical skills, particularly Excel and Enterprise systems
  • Enthusiasm and dedication, with a passion for seeking opportunities and self-development

The Offer

Alongside a strong remuneration package, we offer strong career progression, travel opportunities, and an engaged supportive team. This role is full-time based in our Cremorne office.