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Case Manager

2 weeks ago

Townsville, Queensland, Australia Australian Red Cross Full time

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability.

About This Role

The Homelessness Service Hub provides a range of information, support, housing and specialist services to assist people who are homeless or at risk of homelessness. The Hub is a single entry point to find housing and support in our community.

In this role, you will work at the Hub and other Red Cross Homelessness and Housing Services to provide assessment and referral support alongside streamlined case management to individuals and families, operating from a strengths-based and capacity-building framework to achieve positive and sustainable outcomes.

Key Responsibilities
  • Deliver case management services to people 'at risk' of and/or experiencing vulnerabilities in a client-focused way
  • Administer Brokerage funds in the context of case management plans
  • Work directly with clients at risk of homelessness who have complex needs from a variety of cultural backgrounds
  • Establish strong and effective partnerships with community groups, service providers and other key stakeholders

We value diversity and welcome applicants from diverse backgrounds. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.