Customer Experience Liaison

3 weeks ago

Sydney, New South Wales, Australia Frucor Suntory Full time

Unlock Your Potential as a Customer Experience Officer

As we embark on an exciting new chapter with Suntory Oceania, we're seeking a talented Customer Experience Officer to join our Commercial team. This is a unique opportunity to shape the future of our business and deliver exceptional service to our ANZ clients.

About the Role:

In this pivotal position, you'll be the face of our company, handling customer inquiries via phone, email, and chat with professionalism and efficiency. You'll work closely with internal teams, including Credit, Sales, and Logistics, to ensure seamless communication and support.

Your Key Responsibilities:

  • Customer Interaction: Manage customer inquiries and provide top-notch support via various channels.
  • System Navigation: Utilize systems like Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
  • Data Management: Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.
  • Stakeholder Collaboration: Liaise with internal teams to ensure effective communication and support.

Your Ideal Profile:

We're looking for a Contact Centre professional with a positive attitude, strong communication skills, and the ability to build and maintain effective relationships. If you're passionate about working with renowned brands and eager to grow your career within a dynamic organization, we encourage you to apply.

About Us:

At Suntory Oceania, we believe in growing responsibly and inclusively. We're committed to sustainability, diversity, equity, and inclusion initiatives, and we're proud to offer a competitive remuneration package and industry-leading parental leave policy.

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