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Retail Operations Manager

2 months ago


Adelaide, South Australia Savers Australia Full time
About the Role

We are seeking a highly motivated and experienced Retail Operations Manager to join our team at Savers Australia. As a key member of our leadership team, you will be responsible for leading our Retail Operations Team and ensuring our customers and donors receive exceptional customer service.

Key Responsibilities
  • Oversee the day-to-day functions of the sales floor in a big box environment
  • Provide leadership and supervision to a team of up to 12 team members
  • Proactively identify opportunities to enhance efficiencies and apply creative thinking to increase store sales and profits
  • Lead by example and role-model outstanding customer service by meeting and engaging with our wonderful customers and donors
  • Welcome and train new team members into our business, supporting them to succeed and grow in their roles
About You

To be successful in this role, you will have a mix of the following:

  • Availability for full-time hours on a flexible rotating roster
  • Experience in a fast-paced environment, such as retail, production, warehousing, or hospitality
  • Strong communication and coaching skills to empower and inspire your team to achieve their goals
  • Impact-driven, with a passion for making a difference in your team and community
  • Customer-focused, with a passion for providing an exceptional experience at every interaction
  • Eager to learn and adapt to new situations
  • Committed to doing the right thing and standing up for what's right
  • Able to celebrate and recognize the unique contributions of our diverse team members
About Our Business

Savers Australia is a global reuse champion, dedicated to championing reuse and reducing waste. We are a dynamic and fun company that makes a real impact every day. Our team is passionate about providing exceptional customer service and creating a positive experience for our customers and donors.

We offer a range of benefits, including training and career development opportunities, quarterly bonuses, and discounts across a range of retailers. If you are looking for a fulfilling place to work with opportunities to grow and make a difference, we want to meet you.