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ERP Support Specialist
2 months ago
About the Role
We are seeking an experienced ERP Support Specialist to join our team at Electro Optic Systems. As an ERP Support Specialist, you will play a critical role in supporting the configuration and maintenance of our Epicor ERP system, and help optimize our business processes through automation.
Key Responsibilities
- Collaborate with the EOS ICT team to gather requirements and analyze business processes.
- Configure specific ERP modules (e.g., finance, inventory management, manufacturing, warehousing, CRM) to meet the business needs.
- Maintain system administration records for all ERP users, providing appropriate access and restrictions as necessary.
- Create and maintain detailed documentation of system configurations and processes.
- Develop and deliver end-user training sessions.
- Troubleshoot basic user issues and escalate complex problems to Epicor support.
- Stay up-to-date on the latest ERP trends and functionalities.
- Build and maintain strong, trusting relationships with our Users, understanding their business needs, and translating them into effective ERP solutions.
Requirements
- Demonstrated experience in supply chain, warehouse, or inventory management, with Epicor ERP.
- Understanding of accounting and business processes.
- Excellent communication skills, with the ability to listen effectively and articulate complex solutions.
- A team player with a strong belief in collaborative success.
- Strong analytical skills and a natural curiosity that drives you to explore and implement innovative solutions.
- Working knowledge of change management practices.
About Us
Electro Optic Systems is an ASX listed Australian technology company operating in the defence and aerospace markets. Our products incorporate advanced electro-optic applications based on EOS core technologies in software, laser, electronics, optronics, gimbals, telescopes, and beam directors, and precision mechanisms. With our headquarters in Canberra and a growing global workforce, we are experiencing exponential growth and are placed to become Australia's leading defence and aerospace exporter.
What We Offer
- Structured, friendly, and supportive team.
- Learning and development support.
- Opportunities for further career development.
- Free parking.
- EOS is an Equal Opportunity Employer.
