Customer Service Manager

17 hours ago


Melbourne, Victoria, Australia Tbwa ChiatDay Inc Part time

About Us

Perry Ellis is a leading clothing company specializing in menswear design and retail. We pride ourselves on delivering an outstanding shopping experience to our customers, and we are now seeking a Customer Service Manager to join our team.

Job Description

  • This is an exciting opportunity to take on a leadership role in a fast-paced retail environment and contribute to the success of our business.
  • As a Customer Service Manager, you will be responsible for leading a team of sales associates, managing store operations, and driving sales growth.
  • You will be expected to maintain a high level of product knowledge, stay up-to-date on new products and promotions, and provide exceptional customer service at all times.
  • The ideal candidate will have excellent leadership skills, a strong work ethic, and a passion for delivering results.

Key Responsibilities

  • Lead a team of sales associates, motivating and guiding them to achieve sales targets and deliver exceptional customer service.
  • Manage store operations, including opening and closing procedures, visual displays, and inventory management.
  • Drive sales growth through effective merchandising and visual display techniques.
  • Maintain a high level of product knowledge and stay up-to-date on new products and promotions.
  • Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.


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