Collections Team Lead

3 weeks ago


Brisbane, Queensland, Australia KBH Solutions Full time
Job Overview

KBH Solutions is seeking an experienced Collections Team Lead to join our team in Milton, close to public transport. This is a busy collections team that requires a proactive and positive attitude.

The role involves managing a team of credit/collection agents and requires strong leadership skills, attention to detail, and excellent communication skills.

Key Responsibilities
  • Manage team members and performance outcomes
  • Review collection activities and improvements
  • Maximise recoveries for the organisation
  • Handle and resolve queries
  • Recommend actions to delinquent accounts
  • Provide exceptional customer service through building and maintaining relationships
  • Ensure all compliance and legislation requirements are met
  • Assist with reporting on debtor activity
Requirements
  • Prior debt recovery/collections/credit experience preferred
  • Prior team leader experience
  • Experience in credit and/or collection strategies
  • Ability to build relationships
  • High attention to detail
  • Strong negotiation, problem-solving skills, and communication skills
  • Strong Excel and reporting skills required
  • Demonstrated ability to manage a team, including coaching, performance, and resource management
Benefits

The successful candidate will receive an attractive salary package, including a competitive salary of $90,000 - $110,000 per annum, depending on experience.

In addition to the salary, the role offers a hybrid work-from-home arrangement, with 3 days working from home and 2 days in the office.



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