WNS (Holdings) Limited (ADR), a leading Business Process Management (BPM) company, is seeking a skilled Claims Associate to join our team. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across various industries.

We enable businesses in the insurance sector to re-imagine their digital future and transform their outcomes with operational excellence. Our Claims Associate will be responsible for lodging new insurance claims for our customers and intermediaries.

• Claims Assessment: Determine coverage through exploratory questioning, policy interpretation, and using judgment and analysis to make informed decisions.
• Customer Communication: Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed.
• Financial Management: Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws, and leveraging preferred suppliers/repair methods.
• Claim Progression: Respond to and manage customer, supplier, and repairer enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalizing the claim.
• Claim Review: Ensure information provided to the customer is clear, complete, and accurate based on sound knowledge and understanding of claim policies, processes, and their intent.
• Process Improvement: Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost-effectiveness of the Claims function.
• Decision Making: Accountable for decision making within policy guidelines and delegations of authority to deliver the best outcome for the customer and the organization.

• Professional Qualifications: #J-18808-Ljbffr