Guest Service Associate

1 week ago

Adelaide, South Australia beBeeCustomerService Part time $45,000 - $85,000
Job Title

Part Time Guest Service Agent

We are seeking a highly skilled Guest Service Agent to join our team in Adelaide, Australia. As a Heartist, you will be part of a caring environment and a team where you can be who you are.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Key Responsibilities:
  • Provide passionate, knowledgeable and friendly service to external and internal guests at all times
  • Assist guests with all enquiries and complaints and provide accurate information to guests about hotel facilities and features
  • Check guests in and out of the hotel accurately and in a timely manner
  • Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
  • Handle guest enquiries and provide information on local attractions - give directions as required
  • Take reservations as required in the absence of the Reservations Team.
  • Answer all telephone calls within three rings in a professional manner according to brand standard
  • Organise and distribute the delivery of guest messages and mail
  • Record guest comments for the information of the Head of Department
  • Set up guest accounts accurately
  • Reconcile cashier floats at the completion of each shift maintaining an accurate float
  • Document all transactions and alterations to accounts
  • Carry out transactions foreign currency accurately
  • Collect payment of accounts and issue receipts accordingly
  • Ensure all guest details are fully updated on PMS system to ensure hotel information is correct
  • Ensure guests who are not Accor ALL members are briefed on features and benefits and signed up to the loyalty program
  • Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service
  • Read all communication material at the commencement of each shift
  • Ensure special requests are actioned appropriately and in a timely manner
  • Maintain the cleanliness and the presentation of the front desk at all times
Requirements:
  • Previous customer service experience, preferably in a Hotel environment
  • Strong knowledge of computer systems including Microsoft Office and preferably in Opera.
  • The ability to work a flexible 7-day roster.
  • Exemplary written and verbal communication skills
  • Well-presented with a natural ability to build rapport both in person and over the telephone
  • Strong focus and passion for hotel operations
  • Ability to deliver excellent customer service
  • Ability to provide prompt and efficient service including upselling advantageous
  • Self-motivated with positive and professional attitude
  • Proven ability to multi-task, work under pressure, and think on your feet
  • Well-presented with a natural ability to build rapport both in person and over the telephone
  • Good interpersonal skills with ability to communicate with all levels of team members
  • Flexible and able to embrace and respond effectively to change
  • Role model in Accor values and Heartist culture
Benefits:

Exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Additional Requirements:

It is essential to possess previous customer service experience, preferably in a Hotel environment. Strong knowledge of computer systems including Microsoft Office and preferably in Opera is also necessary.

  • Guest Services Agent

    2 weeks ago

    Adelaide, South Australia Marriott International, Inc Part time

    **Additional Information****Job Number**25032041**Job Category**Rooms & Guest Services Operations**Location**Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia, 5000**Schedule**Part Time**Located Remotely?**N**Position Type** Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out....

  • Guest Services Agent

    2 weeks ago

    Adelaide, South Australia Marriott International, Inc Full time

    **Additional Information****Job Number**25029208**Job Category**Rooms & Guest Services Operations**Location**Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia, 5000**Schedule**Full Time**Located Remotely?**N**Position Type** Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out....

  • Guest Services Agent

    1 week ago

    Adelaide, South Australia Marriott International, Inc Full time

    **Job Number** 24106813**Job Category** Rooms & Guest Services Operations**Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out....

  • Guest Service Generalist

    2 weeks ago

    Adelaide, South Australia Travel + Leisure Co. Full time $60,000 - $80,000 per year

    We Put the World on Vacation Travel Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Excellent Guest Service Ambassador

    1 week ago

    Adelaide, South Australia beBeeCustomer Full time $45,000 - $80,000

    About Us">We are a leading global hospitality company with over 7,000 properties across 131 countries.">We are committed to delivering exceptional service and creating unforgettable experiences for our guests.">Our team values innovation, teamwork, and customer satisfaction.">Job Overview">A Guest Experience Expert will be responsible for processing...

  • Guest Service Agent

    1 week ago

    Adelaide, South Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Customer Service Associate

    1 week ago

    Adelaide, South Australia beBeeCustomer Part time $45,000 - $65,000

    Job OverviewWe are looking for a Customer Service Associate to join our team. The ideal candidate will have previous experience in a customer-facing role and a passion for delivering exceptional service.As a Customer Service Associate, you will be part of a dynamic environment where you can grow, develop your skills, and pursue career opportunities both...

  • Luxury Hotel Guest Service Associate

    1 week ago

    Adelaide, South Australia beBeeService Full time $35,000 - $50,000

    Guest Service AmbassadorWe are seeking an exceptional Guest Service Ambassador to join our team. As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay.Your Key Responsibilities:Deliver outstanding guest service, ensuring every interaction is personalized and...

  • Guest Service Agent

    6 days ago

    Adelaide, South Australia Travel + Leisure Co. Full time

    **We Put the World on Vacation**Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and...

  • Food Service Associate

    1 week ago

    Adelaide, South Australia beBeeHospitality Full time $45,000 - $60,000

    Job Summary:We are seeking a skilled Food Service Associate to join our team at Adelaide Airport. As a key member of our hospitality staff, you will be responsible for providing exceptional food and beverage service to guests, ensuring every experience is memorable and enjoyable.This role requires a fast-paced environment with attention to detail, strong...