Customer Service Representative
1 month ago
We are seeking a skilled Customer Service Representative to join our team at Cash Converters, specializing in Personal Finance. This role will be based at our Runaway Bay store, working full-time hours.
Key Responsibilities:- Provide exceptional customer service within our Personal Finance department, ensuring a high level of satisfaction and loyalty.
- Process transactions efficiently and accurately, adhering to regulatory practices and company guidelines.
- Utilize your knowledge of personal finance solutions to assist customers in finding suitable options.
- Promote Personal Finance services throughout the store, driving new business opportunities.
- Maintain professional relationships with customers, exceeding their expectations through respect, diligence, and expertise.
To succeed in this role, you should possess:
- A strong understanding of sales processes and a passion for meeting targets.
- The ability to build long-lasting relationships with customers, encouraging repeat business and referrals.
- Previous experience in customer service roles, preferably within the finance industry.
- Proficiency in using computers and POS systems.
Cash Converters provides an attractive salary package, including:
- An estimated annual salary of $60,000 - $80,000 AUD, depending on experience.
- Monday to Saturday work schedule, with no Sunday trading.
- Ongoing career development opportunities and quarterly bonuses.
- Paid parental leave and flexible work arrangements.
- Access to exclusive discounts and cash-back offers through 'Cashies Rewards.'
- Health insurance discounts and wellness activities.
Cash Converters is an ASX-listed international company committed to diversity, inclusion, and equal opportunity, supporting individuals from diverse backgrounds and abilities.
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