Customer Service Representative
3 weeks ago
This is a Permanent part-time position (hours per week), including rotating shifts across a 24/7 roster within the Customer Contact Centre. We are seeking a highly enthusiastic, team-oriented and experienced customer service professional to join the team.
Key Responsibilities- Respond to inbound telephone calls from parents, families, carers, internal staff, and referrers.
- Operate within a 24/7 rotating roster.
- Answer enquiries through two channels at RCH - the Switchboard and the Specialist Clinics Call Centre.
- Maintain contact directories.
- Schedule, reschedule, and cancel clinic appointments.
- Handle complaints and troubleshoot problems.
- Provide consistent and relevant information to callers.
- Previous experience in a high-volume inbound call centre.
- Demonstrated experience in using computer applications, including but not limited to, RMS, EPIC and IBA.
- Previous experience working in a busy front-line customer service-based role.
- Salary Packaging - Increase your take-home pay.
- Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities.
- Discounted on-site car parking.
- Current National Criminal Record Check, or willing to obtain.
- Valid Working with Children Check.
- Compliance with RCH's "Staff Immunisation - Prevention of Vaccine Preventable Diseases" procedure.
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Shortlisting for this position will commence immediately, we encourage you to apply promptly.
For more information about this position please contact Paul Bullock 03 9345 6706.
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