Customer Service Representative

5 days ago

North Mackay, Queensland, Australia beBeeCustomerService Full time $44,320 - $82,224
Front Desk Host

Oaks Mackay Rivermarque Hotel are seeking a casual Front Desk Host who is passionate about delivering exceptional customer service to join their team.

The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You have the vital role of guiding guests through their stay, from smooth check-ins and check-outs to insights on local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Main Responsibilities:

  • Provide a warm and friendly reception to guests upon arrival, ensuring a seamless and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Required Skills and Qualifications:

  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Benefits:

We value our people as the heart of our success.

  • Customer Service Representative

    1 week ago

    North Mackay, Queensland, Australia beBeecustomer Full time $58,500 - $76,500

    Job SummaryWe are seeking a highly motivated and team-oriented individual to join our Nightfill team as a Customer Service Representative.The successful candidate will be responsible for ensuring our store is fully stocked and looking great for customers, particularly during the night shift when they will be most productive.

  • Customer Service Representative

    2 weeks ago

    North Mackay, Queensland, Australia United Forklift And Access Solutions Full time

    Customer Service Representative - Mackay At United we encourage a flexible and healthy work-life balance for all our employees.Join United today and enjoy:5 weeks leaveReceive an additional 5-days Anniversary Leave each year on top of your 4 weeks Annual Leave.An Optional 9-day fortnight or Monthly Day OffDon't like working a typical 8am-5pm working...

  • Customer Service Representative

    1 week ago

    North Mackay, Queensland, Australia United Forklift And Access Solutions Full time

    Customer Service Representative – MackayAt United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:5 weeks leaveReceive an additional5-days Anniversary Leave each yearon top of your 4 weeks Annual Leave.An Optional 9-day fortnight or Monthly Day OffDon't like working a typical 8am-5pm working week?...

  • Customer Service Representative

    5 days ago

    North Mackay, Queensland, Australia beBeeCustomerService Part time $45,000 - $75,000

    Job Overview:We're seeking a skilled customer service representative to join our team.This is an exciting opportunity to provide exceptional support and assistance to customers in our retail stores.As a key member of our team, you'll be responsible for delivering outstanding customer experiences and resolving queries in a professional and courteous...

  • Customer Service Representative

    1 week ago

    North Mackay, Queensland, Australia Kirbyhvacr Full time

    Kirby HVAC&R is a leader in the Australian refrigeration & HVAC industry.As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs.We have an exciting opportunity for a Customer Service Representative to join our Brompton team.We are committed to the safety, education and ongoing...

  • Customer Service Representative

    7 days ago

    North Mackay, Queensland, Australia Kirbyhvacr Full time

    Kirby HVAC&R is a leader in the Australian refrigeration & HVAC industry. As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs.We have an exciting opportunity for aCustomer Service Representativeto join ourBromptonteam.We are committed to the safety, education and ongoing...

  • Customer Service Representative

    2 weeks ago

    Mackay, Queensland, Australia beBeeCustomerService Full time $40,000 - $70,000

    Job OverviewThe role of a Customer Service Representative is pivotal in driving the success of our store operations, fostering a sales-focused culture and promoting profitable growth.

  • Customer Service Representative

    2 weeks ago

    Mackay, Queensland, Australia United Forklift and Access Solutions Full time

    Customer Service Representative – MackayAt United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:5 weeks leaveReceive an additional 5-days Anniversary Leave each year on top of your 4 weeks Annual Leave.An Optional 9-day fortnight or Monthly Day OffDon't like working a typical 8am-5pm working week?...

  • Customer Service Representative

    7 days ago

    Mackay, Queensland, Australia United Forklift and Access Solutions Full time

    Customer Service Representative – MackayAt United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:1. 5 weeks leave2. Receive an additional 5-days Anniversary Leave each year on top of your 4 weeks Annual Leave.3. An Optional 9-day fortnight or Monthly Day OffDon't like working a typical 8am-5pm...

  • Customer Service Representative

    5 days ago

    Mackay, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000

    Job OverviewWe are seeking a Customer Service Representative to deliver exceptional customer experience.Key ResponsibilitiesManage customer repairs and servicing effectively.Keep customers updated on the status of their repairs and ensure timely completion.Process invoices, claims, reconciliations, and finance paperwork efficiently.Run weekly reports for...