Customer Service Team Lead

2 weeks ago


Brisbane, Queensland, Australia Drakes Supermarkets Full time

Unlock Your Potential in a Dynamic Retail Environment

Drakes Supermarkets is a leading retail industry success story, with a strong family-owned and operated private company culture. As a key player in Australia's largest independently-owned supermarket chain, we offer exciting career opportunities for ambitious individuals.

The successful applicant will be given the autonomy to manage the department as if it were their own business, with the flexibility to tailor the store's service and product offering to meet the specific needs of local customers.

Key Responsibilities:

  • Lead a team of retail professionals to deliver exceptional customer service and drive sales growth
  • Develop and implement effective store operations strategies to improve efficiency and productivity
  • Collaborate with management to achieve business objectives and drive company success
  • Recruit, train, and develop a high-performing team to meet business needs
  • Manage store inventory, ordering, and cost control to optimize profitability
  • Ensure compliance with work health and safety standards and company policies

Requirements:

  • Proven experience in retail management, with a strong track record of success
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Strong analytical and problem-solving skills, with the ability to make informed decisions
  • Ability to work in a fast-paced environment, with a high level of flexibility and adaptability
  • Passion for delivering exceptional customer service and driving business results


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