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Credit Controller/Collections Specialist

1 month ago

Brisbane, Queensland, Australia KBH Solutions Full time

Credit Controller/Collections Specialist

This is a busy customer service/collections role that requires a proactive positive attitude and a strong work ethic. Your strong negotiation and customer service skills will help you achieve success in this role.

Key responsibilities include:

  • Work with customers to resolve outstanding debts and negotiate payment plans
  • Handle and resolve queries
  • Recommend actions and apply credits to delinquent accounts
  • Negotiating payments of outstanding debts and arranging suitable payment plans
  • Provide exceptional customer service through building and maintaining relationships
  • Reconciliations

Requirements:

  • Prior debt recovery/collections/credit experience preferred
  • Strong negotiation, problem solving skills and communication skills
  • Strong Excel Skills required
  • Ability to build rapport with commercial clients
  • Resolve customer enquiries

This role is ideal for those who are highly motivated and passionate about effective customer service.