Results-Driven Customer Advocate

7 days ago

Sydney, New South Wales, Australia Cascade Strategy USA Inc. Full time
Job Summary

Cascade Strategy USA Inc. is seeking an experienced Enterprise Customer Success Manager to drive customer success and growth. The ideal candidate will have a strong background in client relationship management, project management, and commercial orientation, with a proven track record of delivering exceptional customer experiences.

Key Responsibilities:
  • Client Relationships: Develop and maintain strong relationships with our enterprise clients, understanding their strategic objectives and providing guidance on how our solution can support their business goals.
  • Implementation and Onboarding: Lead complex implementations, ensuring successful launches and high product adoption rates among our clients.
  • Renewals and Expansions: Strategically manage client renewals, identify expansion opportunities, and collaborate with sales to close deals, resulting in increased revenue and customer retention.
  • Product Adoption and Relationship Management: Foster strong relationships with clients, promote product adoption, and advise on change management strategies within large enterprises.
Requirements:
  • Candidate Profile: Minimum 5 years of experience in enterprise customer success or account management roles, preferably in software as a service businesses with ACV > $50k. Experience working at the C-suite level is essential.
  • Skills and Qualifications: Strong client relationship management skills, project management expertise, commercial orientation, enterprise customer success skills, meeting management skills, negotiation skills, and exceptional communication and influence skills.

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