Machine Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeEngineering Full time $120,000 - $150,000

We are seeking a driven and customer-focused professional to deliver exceptional on-site engineering support, drive operational performance, and build long-term relationships with customers that lead to sustainable growth.

Key Responsibilities:
  • Deliver value-added engineering services that improve customer satisfaction and operational efficiency.
  • Coordinate Operational Excellence programs covering safety, maintenance, environmental compliance, and machine efficiency.
  • Coach and support customer personnel to improve their knowledge and basic machine care skills.
  • Develop and implement short- and long-term engineering and performance improvement plans for customer accounts.
  • Monitor and maintain the accuracy of customer and machine performance data.
  • Identify and address training needs within customer operations.
  • Resolve customer problems and communicate engineering changes to teams.
  • Review machine efficiency data and lead corrective action planning for downtime reduction.
  • Champion continuous improvement initiatives across customer sites.
  • Ensure compliance with Work Health Safety, food safety (HACCP), and environmental requirements.

Candidate Requirements:

  • Bachelor's degree in Engineering or related field.
  • Proven ability to manage machine engineering issues in customer environments.
  • Strong project management skills and attention to detail.
  • Excellent customer service skills with a solutions-focused approach.
  • Confident communicator who can build trust with diverse stakeholders.
  • Ability to thrive in a dynamic, multi-site customer support role.
  • Desirable: PLC programming skills and intermediate Microsoft Office proficiency.

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