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Third Level Support Expert

2 weeks ago

Perth, Western Australia StudentUniverse Full time
Third Level Support Expert

We are seeking a Third Level Support Expert to join our team. In this role, you will be responsible for providing third level support and consultancy to internal and external businesses working with our consultant support teams, brands, Procurement, PM+E, vendors, and management.

  • You will handle third level support escalations and deliver proactive and preventative support through understanding key support drivers and levers to improve consultant, support agent, and offshore partner knowledge.
  • You will often be involved in complex projects, troubleshooting operational issues with systems or processes and provide guidance on best practices, governance, and play a critical role in ensuring day-to-day operations are running as effective and efficiently as possible.

Requirements:

  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Excellent communication and interpersonal skills.