Contact Worker – Children's Contact Service Specialist

1 week ago


Sale, Australia Better Place Australia Full time
About the Role

Better Place Australia is seeking a skilled and compassionate Contact Worker to join our Children's Contact Service team. As a key member of our team, you will play a vital role in ensuring the safety and well-being of children and young people in our care.

Key Responsibilities
  • Facilitate supervised visits and changeovers for children and their separated parents, maintaining a trauma-informed and child-focused approach.
  • Undertake intake assessments and planning to determine client suitability for our services.
  • Maintain accurate and confidential case notes and client records, adhering to best practice and regulatory requirements.
  • Liaise with parents, family members, legal representatives, court staff, and other caseworkers to ensure seamless service delivery.
  • Provide information and support to parents accessing our services, ensuring referrals are made where necessary.
Requirements
  • Bachelor's degree in Social Work, Family Therapy, Psychology, or a related Human Services field, with eligibility for membership in relevant professional associations.
  • Proven experience and knowledge of child development, family violence, strength-based assessments, and trauma-informed practice.
  • Experience working with children and families, particularly in areas of family conflict, with a strong understanding of family law and its impact.
  • Excellent interpersonal and communication skills, with the ability to handle sensitive communications and work with diverse client groups.
  • Demonstrated case work or case management experience, with the ability to facilitate referrals to appropriate services and programs.
About Better Place Australia

We are a community-focused not-for-profit organisation committed to creating a better Australia through high-quality services and support. Our workplace culture values diversity, inclusivity, and employee engagement, offering a dynamic and supportive environment for our team members.



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