IT Career Advancement Opportunity

1 month ago


Brisbane, Queensland, Australia Colliers Full time

Company Overview:

Colliers is a renowned organization that fosters a collaborative culture, empowering experts to become specialists and providing the necessary structure for long-term success.

About This Role:

We are seeking a highly organized Technical Support Officer to join our National IT team in the Brisbane CBD. Reporting directly to the Service Desk Manager, this role will be the face of IT in Queensland, responsible for delivering exceptional customer service to all levels of the QLD business with efficiency, personal touch, and professionalism.

Key Responsibilities:

  • Identifying and proactively resolving IT issues, primarily for the Brisbane CBD & Gold Coast offices
  • Providing first and second-level hardware and software support
  • Ensuring adherence to processes and documenting procedures accordingly
  • Making recommendations on upgrades and replacements when necessary
  • Proactively building the IT brand via local delivery of customer-facing technology initiatives
  • Involvement in IT projects

Tech Stack:

  • Windows 10 and Windows 11
  • MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint
  • Citrix
  • MS Teams
  • AUDIO AND VISUAL (CONFERENCING)
  • SCCM and Intune

What You Need:

  • Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment
  • A minimum of 3-5 years' experience in similar IT support roles
  • Be organized, with the ability to work autonomously with a busy and varied workload
  • Strong customer/client focus with excellent communication skills
  • Experience with hardware lifecycle management would be an advantage
  • Experience in working with Microsoft applications and a working knowledge of networks
  • Experience of building business relationships and servicing senior level management
  • Ability to confidently deliver any information session or training as required
  • ITIL V3 certification essential and V4 desirable
  • Windows 11 and Intune desirable

Estimated Salary: $60,000 - $80,000 per annum

This is an autonomous role supported by a wealth of experience from the regional IT team. If you're seeking a varied role within a large corporate environment to grow your IT career, this might be the opportunity for you.



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