Customer Field Technician

4 weeks ago


Perth, Western Australia NBN Co Full time
About the Role

We are seeking a highly skilled and motivated Customer Field Technician to join our team in Perth. As a key member of our field service team, you will be responsible for installing, repairing, and maintaining nbn products and services across various technologies.

This is an autonomous role that requires strong problem-solving skills, attention to detail, and excellent customer service skills. You will work independently, using your initiative and judgment to resolve issues and complete tasks efficiently.

Key Responsibilities
  • Install and repair nbn Customer Premises Equipment (CPE)
  • Diagnose and repair nbn cabling networks and CPE
  • Perform cabling installation, including jointing, jumpering, and splicing
  • Work in customer premises, using company-provided vehicles, laptops, tools, uniforms, and phones
Requirements

To be successful in this role, you will need:

  • A current and clean driver's license
  • Excellent customer service skills and a strong ability to work independently
  • Strong problem-solving skills and attention to detail
  • Ability to work in a fast-paced environment and adapt to changing priorities
About nbn

nbn is a leading provider of wholesale broadband services in Australia. We are committed to delivering high-quality services to our customers and providing a positive experience for our employees. As a member of our team, you will have access to a range of benefits, including:

  • 18 weeks of paid parental leave
  • Options to purchase leave and flexible holidays
  • Employee Assistance Programs (EAP)
  • Discounted gym memberships and other corporate benefits
  • Options for salary sacrificing, including novated leasing

We are an inclusive and supportive workplace that values diversity and promotes equal opportunities for all employees. If you are passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.



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