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Medical Receptionist

2 months ago

Fremantle, Western Australia Programmed Full time

Job Summary: We are seeking an experienced Medical Receptionist to join our team at Programmed. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.

Key Responsibilities:

  • Greeting and Registration: Greet patients and visitors, register them for appointments, and ensure accurate and up-to-date patient records.
  • Appointment Management: Manage and book appointments for patients, ensuring efficient use of time and resources.
  • Patient and Doctor Enquiries: Assist patients and doctors with enquiries, providing accurate and timely information.
  • Billing and Invoicing: Process billing and invoicing functions, ensuring accurate and timely payment.
  • Referral and Email Management: Triage incoming referrals and emails, ensuring prompt and effective response.
  • Patient Confidentiality: Maintain patient confidentiality at all times, adhering to strict confidentiality protocols.
  • Payment Processing: Accept payments for consultations and operations, processing payments through Medicare and private health funds.

Requirements:

  • Experience: Minimum 2 years of medical reception experience.
  • Interpersonal and Communication Skills: Excellent interpersonal and communication skills, with the ability to relate well to patients, staff, and healthcare professionals.
  • Computer Skills: Ability to quickly pick up computer systems and effectively use them.
  • Organizational and Time Management Skills: Exceptional multitasking, organizational, and time management skills.
  • Attitude and Demeanour: Positive attitude and friendly demeanour.
  • Reliability and Flexibility: Reliable and flexible, with a commitment to ethical behaviour and conduct.
  • Computer, Written, and Verbal Skills: Excellent computer, written, and verbal skills.
  • Attention to Detail: High level of attention to detail and time management skills.
  • Presentation: High standard of presentation.